Senior Vice President, Client Operations Manager jobs in United States
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BNY · 2 weeks ago

Senior Vice President, Client Operations Manager

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$102K/yr - $200K/yr
date7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Client Operations Manager will manage client service teams, implement best practices, and contribute to strategic initiatives to enhance the client service experience.

Financial Services

Responsibilities

Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis
Maintain familiarity with industry best practices and seek opportunities to implement as appropriate, setting policies and procedures for teams managed
Contribute to the development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality
Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, maintaining relationships with business leaders to report client trends and needs

Qualification

Client service managementOperational experienceTeam leadershipStrategic initiatives developmentRecruitmentStaff developmentCommunication skillsProblem-solving skills

Required

Bachelor's degree or the equivalent combination of education and experience is required
7-10 years of total work experience with at least 1-3 years of management experience
Proven ability to recruit, direct, motivate, and develop staff, maximizing their individual contribution and professional growth
Experience managing multiple client service/support teams supporting multiple, complex client accounts

Preferred

MBA
Experience in an operational area and/or client services

Benefits

Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time

Company

BNY

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Glassdoor3.6
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We help make money work for the world — managing it, moving it and keeping it safe.
dateFounded in 1784
location
New York, NY, US
people-size10001+ employees
web-link
https://www.bny.com

Funding

Current Stage
Late Stage

Leadership Team

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Brian A. Ruane
CEO Government Securities Services & Global Client Management
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Chris Kearns
CEO, Depositary Receipts
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Recent News

PR Newswire
BNY to Manage U.S. Department of the Treasury's Largest Prepaid Debit Card Program for Federal Benefits - Direct Express®
2024-11-21
PR Newswire
BNY Closes Acquisition of Archer
2024-11-01
PRNewswire
MUFG Bank, Ltd. Launches MUFG CashFolio™ Leveraging BNY's LiquidityDirect® Capabilities
2024-10-28
Company data provided by crunchbase