Guitar Center Music Foundation · 1 month ago
AX 2012 ERP System Administrator
Frederick, MD, 21703, United States
Full-time
Onsite
Mid, Senior LevelGuitar Center Music Foundation is seeking a hands-on Microsoft Dynamics AX 2012 ERP System Admin focused on functional/system administration and Production stability. The role involves managing day-to-day operations, incident response, configuration, integrations, and security while collaborating with developers and vendors for system improvements.
Non-profit Organization Management
Responsibilities
Own day-to-day uptime, performance, and integrity of AX 2012 Production and key lower environments
Administer AOS instances, Batch server configuration/queues/classes, and AIF inbound/outbound ports and endpoints (NetTCP/HTTP/FILE/MSMQ)
Monitor and tune SSRS execution (with DBA), manage report deployments, and track job failures
Maintain security (roles/duties/privileges), Segregation of Duties checks, and perform periodic access reviews
Manage print management, workflow execution, and Management Reporter (or replacement) stability
Oversee environment refreshes, backup/restore coordination (database/model store), and non‑prod data masking
Serve as the primary contact for Finance, Supply Chain, and Retail super-users; translate issues into reproducible defects or configuration requests
Drive root cause analysis for recurring incidents; implement configuration changes or coordinate code fixes with developers/ISVs
Execute minor changes via configuration, security updates, SSRS parameters/datasets, and DIXF where appropriate—avoiding net‑new code when feasible
Support period close and peak events with playbooks, capacity planning, and stability checkpoints
Lead P1/P2 incident response for AX Production; run triage bridges, business communications, and post‑incident RCAs
Operate a pragmatic change process for non‑code changes; coordinate modelstore and SSRS deployments with dev/infra
Maintain runbooks for common failures (stuck batches, AIF retries, orphaned sessions, blocked SQL, SSRS timeouts)
Track MTTA/MTTR, batch‑window adherence, and integration success rates; drive down repeat incidents
Administer AIF services/ports, schemas, adapters, and message pipelines; manage retries and error‑handling
Coordinate with EDI/iPaaS partners and internal devs on interface defects; validate end‑to‑end data flows
Implement proactive monitoring (AOS health, batch throughput, AIF queues, SSRS job status) with alerting and dashboards
Maintain interface catalogs, environment topology diagrams, and RACI for support
Act as a trusted partner to business super‑users; set expectations, communicate ETAs, and improve operational hygiene
Coordinate vendors/ISVs as needed (add‑ons, licenses, hotfixes)
Qualification
Required
Hands-on experience with Microsoft Dynamics AX 2012 ERP System Administration focused on functional/system administration and Production stability
Ability to interpret logs and X++ stack traces
Experience with operations, incident response, configuration, integrations (AIF), batch orchestration, security, and reporting
Experience administering AOS instances, Batch server configuration/queues/classes, and AIF inbound/outbound ports and endpoints (NetTCP/HTTP/FILE/MSMQ)
Ability to monitor and tune SSRS execution, manage report deployments, and track job failures
Experience maintaining security (roles/duties/privileges), Segregation of Duties checks, and performing periodic access reviews
Experience managing print management, workflow execution, and Management Reporter (or replacement) stability
Experience overseeing environment refreshes, backup/restore coordination (database/model store), and non‑prod data masking
Ability to serve as the primary contact for Finance, Supply Chain, and Retail super-users
Experience driving root cause analysis for recurring incidents and implementing configuration changes or coordinating code fixes
Ability to execute minor changes via configuration, security updates, SSRS parameters/datasets, and DIXF
Experience supporting period close and peak events with playbooks, capacity planning, and stability checkpoints
Experience leading P1/P2 incident response for AX Production
Ability to operate a pragmatic change process for non‑code changes
Experience maintaining runbooks for common failures
Ability to track MTTA/MTTR, batch‑window adherence, and integration success rates
Experience administering AIF services/ports, schemas, adapters, and message pipelines
Ability to coordinate with EDI/iPaaS partners and internal devs on interface defects
Experience implementing proactive monitoring with alerting and dashboards
Ability to maintain interface catalogs, environment topology diagrams, and RACI for support
Ability to act as a trusted partner to business super‑users and coordinate vendors/ISVs as needed
Company
Guitar Center Music Foundation
The Guitar Center Music Foundation believes that music participation helps people reach the heights of human potential and is foundational to a healthy society.
Founded in 2005
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase