Equity Bank Limited · 1 month ago
Customer Service Manager - Topeka (Main)
Topeka, KS
Full-time
Onsite
Mid LevelEquity Bank is a full-service community bank based in Wichita, Kansas, with a focus on building client relationships and delivering tailored banking products. The Customer Service Manager will lead the retail bank team, ensuring superior customer experiences while managing performance and compliance with banking regulations.
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Responsibilities
Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching
Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees
Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline
Implement operating procedures and protocols
Train and develop bank team members for their current and future roles
Assist with Growth of Retail Bank Net Income
Recommend and provide accounts, loans, and services that address clients’ financial needs
Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income
Control bank expenses as appropriate
Demonstrate operational soundness to minimize risk exposure and to maintain quality production
Proactively make referrals to bank partners that result in additional revenue to the bank
Ensure Consistent Delivery of a Superior Customer Experience
Demonstrate excellent customer service skills and ensure same by retail bank team
Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience
Proactively resolve client issues and ensure follow-through by retail bank team
Perform teller duties as needed
Approve transactions for other employees within your assigned authority limit
Demonstrate Compliance with Applicable Laws and Regulations
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position
Actively work with clients to understand each client’s normal account activity, as appropriate for this position
Complete periodic compliance training
Assist Bank Manager to ensure adherence to aforementioned points by bank team
Perform other duties as assigned or required
Qualification
Required
High School Diploma or equivalent
Excellent interpersonal, verbal, and written communication skills
Computer proficiency in Windows-based systems
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Capable of working with a team to determine solutions
Ability to travel to Wichita, KS during first week of employment for required week-long training
Preferred
Previous banking experience preferred
Benefits
Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/ Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits
Company
Equity Bank Limited
Equity Group Holdings Plc is a Pan-African financial services holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange.
Founded in 1984
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$393.7MKey Investors
International Finance CorporationMastercard Foundation Fund for Rural ProsperityHelios Investment Partners
2022-05-10Post Ipo Debt· $165M
2020-07-22Post Ipo Debt· $50M
2018-10-26Grant
Recent News
2025-11-01
Business Insider
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2025-11-01
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