NRG Energy · 1 day ago
Senior Telecom Engineer - Remote
United States
Full-time
Remote
Senior Level
$95K/yr - $157K/yr
5+ years expNRG Energy is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. As a Senior Telecom Engineer, you will play a pivotal role in shaping how millions of customers interact with Vivint by building seamless, scalable, and intelligent telecom solutions.
EnergySolarWind Energy
Responsibilities
Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint’s contact center operations
Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint’s smart home ecosystem
Develop and maintain API integrations and data actions to automate workflows and enhance customer interactions
Collaborate with engineering, product, and internal business partners to deliver robust telecom solutions that meet operational and customer experience goals
Monitor and troubleshoot voice infrastructure, ensuring high availability and performance across all channels
Build custom scripts and tools using JavaScript to support advanced call routing, reporting, and integrations
Mentor junior engineers and contribute to Vivint’s telecom architecture roadmap
Stay ahead of industry trends and recommend innovations that improve customer experience and operational efficiency
Qualification
Required
High School Diploma or GED required
5+ years of experience in telecom engineering, with a strong focus on cloud-based contact center technologies
Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics
Demonstrated ability to build IVRs, design call flows, and implement natural language call routing using tools like Lex, Genesys Architect, or equivalent
Solid understanding of RESTful APIs, OAuth, and data actions for platform integrations
Proficiency in JavaScript for scripting and automation
Familiarity with VoIP protocols, SIP, and network diagnostics
Strong communication skills and a collaborative mindset
Ability to work effectively with cross-functional teams and internal business partners
Preferred
Experience integrating telecom platforms with smart home systems or IoT devices
Knowledge of AWS services like Lambda, S3, and DynamoDB
Certifications in Genesys Cloud or Amazon Connect
Experience with CRM platforms (e.g., Salesforce, Zendesk)
Benefits
Competitive compensation, benefits, and opportunities for growth
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
2026-01-08
Company data provided by crunchbase