FTI · 1 month ago
Digital Workplace Supervisor
Menasha, WI
Full-time
Onsite
Senior Level
5+ years expFTI is a company focused on leading the way in construction, engineering, manufacturing, and renewable energy, emphasizing a Culture of Care for its team members. The Digital Workplace Supervisor will manage technology roadmaps and ensure seamless operations across the digital workplace ecosystem, while leading a team and driving adoption of collaboration tools for enhanced employee productivity.
Construction
Responsibilities
Leads, mentors, and develops a team of Digital Workplace Engineers, Desktop Engineers, and IT Hardware Specialists
Aligns team objectives with the company’s Digital Workplace strategy, ITIL v4 practices, and Service Desk initiatives
Fosters a culture of innovation, continuous improvement, and “unreasonable hospitality” support
Supports digital workplace technology projects and planning
Advocates for advanced analytics and automation to streamline efficiencies
Oversees integration of DEX with ServiceNow ITSM to enable proactive monitoring, self-healing automation, and faster incident resolution
Drives automation initiatives to reduce manual workloads and improve service efficiency
Monitors digital employee sentiment, device health, and productivity KPIs to measure and improve IT impact
Champions onboarding and ongoing training programs that empower employees to maximize the value of digital tools
Ensures documentation, knowledge bases, and training materials are accurate and widely accessible
Supervises planning and execution of hardware lifecycle management (Windows laptops, CAD workstations, iPads)
Oversees device deployment, patch management, and refresh strategies using tools like Intune, Autopilot, PDQ Deploy, and 1E analytics
Ensures compliance, security, and performance standards are maintained across all digital workplace endpoints
Works closely with Business Technology, Talent, and business unit leaders to streamline processes, reduce digital friction, and improve employee productivity
Manages vendor relationships for hardware and software procurement, support, and lifecycle services
Provides executive-level reporting on digital workplace performance, risks, and opportunities for improvement
Ensures alignment with data retention, compliance and e-discovery processes
Performs other related duties as required and assigned
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience
5+ years of IT service/support experience
At least 2 years in a supervisory or team lead role
Proven ability to lead enterprise IT deployment projects
Develop technology roadmaps aligned with enterprise architecture
Hands-on experience with digital experience monitoring platforms
Expertise in developing and deploying automation tools such as PowerShell or Intune
Strong background in lifecycle management and digital adoption initiatives
Preferred
ITIL v4 Foundation or higher certification
Benefits
Competitive, merit-based compensation
Career path development
Flexible and robust benefits package
Industry-leading benefits
Company
FTI
Faith Technologies Incorporated (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts.
1001-5000 employees
H1B Sponsorship
FTI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (29)
2023 (36)
2022 (17)
2021 (27)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Michael Jansen
CEO & Chairman of the Board
Michael Richart
Chief Business Officer, Executive Vice President
Company data provided by crunchbase