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NMS · 1 month ago

NMS Camps - Operations Manager Apprentice

Anchorage

Full-time

Onsite

Entry Level

3+ years exp

NMS is a company focused on camp services, and they are seeking an Operations Manager Apprentice to participate in a 24-month training program. The role involves providing oversight and management support for food, cleaning, and maintenance services, while learning essential duties of an Operations Manager.

ConsumerFacility ManagementSecurity

No H1B

Responsibilities

Be knowledgeable of the terms and conditions, deliverables, and services of the managed contracts

Understand the scope of work for delivery and manage accordingly

Develop standard operating procedures for contracts under their management

Perform client reporting as outlined in the contract

Cultivate positive relationships with contract representatives

Effectively manage client expectations, conducting annual expectation & quarterly KPI meetings

Plan, schedule and conduct specific training as needed or directed

Review training reports and ensure proper documentation practices are followed at assigned contracts

Perform all necessary recordkeeping in the LMS to keep training records accurate and up to date

Maintain a minimum of 95% compliance across managed units, communicating with site leadership and direct reports on training status

Ensure direct reports understand the work procedures and other standard operating procedures for their sites

Work closely with the recruiting team, reviewing job descriptions, screening and interviewing candidates and making final hiring decisions, using the HR iCIMS dashboard

Complete HR hiring manager survey

Communicate closely with selected candidates to facilitate a smooth onboarding process, including LMS access, first day expectations, issuing uniform and other equipment as necessary

Ensure new hires are given an orientation and site-specific EAP training

Ensure new hires receive and complete the 90-day survey and distribute recognition stickers for the milestone

Clearly communicate all performance expectations and evaluative/measurements of success to the employees

Coach underperforming employees using corrective actions to identify the source of underperformance and create a plan to equip them for success

Engage in NMS’ progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy

Conduct annual reviews of performance, giving constructive feedback to the employee

Conduct annual compensation reviews, as outlined in the contract

Facilitate career development conversations, identifying high potential employees

Ensure managed contracts have adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments as needed

Manage payroll functions for managed units, reviewing and approving time cards and leave requests accurately and timely

Ensure work environment adheres to all safety standards

Report all safety incidents through the SMS in a timely and through manner

Cultivate a positive work environment through consistent application of NMS’ core values

Foster an open environment, soliciting employee feedback

Manage any fleet vehicles at assigned contracts, ensuring accurate and timely recording keeping in the SMS

Follow company procedure in procuring or disposing of company vehicles

Ensure proper maintenance and recordkeeping for all assigned vehicles

Participate in the forecasting and building of the annual budgets for managed contracts

Manage scope creep by ensuring we are billing for all delivered/contracted services and not delivering any out of scope work without a change order to the contract

Ensure all financial reporting is completed and reports are reviewed and appropriate action taken (DSO, Billing, Payroll)

Participate in period reviews

Provide narrative support as needed for rebid or bid for managed or future contracts

Build out staffing levels and wage rate requirements for proposals and bids

Participate in bid/proposal review as required

Carefully review draft contracts to ensure all deliverables/services are identified

Qualification

Contract ManagementPeople ManagementFinancial ManagementMicrosoft Office SuitePlanningTime ManagementCritical ThinkingInterpersonal SkillsCommunication SkillsOrganizational Skills

Required

Must be a shareholder of NANA Regional Corporation, Inc

High school diploma or GED equivalent

A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy

Must pass all pre-employment contract requirements which may include but are not limited to: criminal background check, drug test, physical and fit for duty assessment

Three (3) years experience as in a supervisory position

Time management, critical thinking, interpersonal skills, communication skills, planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and a heavy workload

Ability to conduct training sessions in a one-on-one and group setting

Ability to understand and analyze financial performance and related reports and documentation