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Ansira · 4 days ago

Bilingual Specialist, Client Partnership Marketing (French)

United States

Full-time

Remote

Entry Level

1+ years exp

Ansira is seeking a Bilingual Specialist in Client Partnership Marketing who provides support to French-speaking local channel partners. The role involves understanding marketing needs, resolving escalations, and ensuring customer satisfaction while collaborating with internal teams.

AdvertisingAnalyticsData ManagementDatabaseMarketing

Responsibilities

Work with a wide range of clients and customers (primarily via email, chat, and phone) to understand their marketing needs and resolve escalations independently. French language support required. This position supports Global Tech accounts with partners based in the EMEA, APAC, LATAM, NA regions

Maintain accurate profile and communication records with proactive reporting tied to support and actions provided

Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation

Review marketing materials submitted by customers against an established set of guidelines and brand standards to determine eligible cost for reimbursement. French language support required

Work with customers to increase participation, engagement rates, and content performance on all applicable platforms

Lead partnerships by serving as a liaison with internal teams

Collaborate with team

Participate in idea-sharing and brainstorming sessions

Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers

Troubleshoot issues with website functionality and work with IT to resolve

Perform monthly release testing and enhancement quality assurance

Perform quality control checks on own work (self-QC) and take accountability for individual quality and productivity

Perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines

Support in mentoring and training peers to increase program and platform knowledge and to improve quality

Able to flex up or down in job responsibilities when needed

Qualification

Client service skillsFrenchMicrosoft Office proficiencyDigital media knowledgeCuriosityEagerness to learnAttention to detailTime managementVerbal communicationWritten communicationTeam collaboration