Nova Southeastern University · 1 month ago
IT Senior Client Technology Support Technician - 991712 (Denver, CO)
Englewood, CO
Full-time
Onsite
Mid, Senior Level
$50K/yr - $55K/yr
3+ years expNova Southeastern University (NSU) is a not-for-profit, independent university known for academic excellence and innovation. The IT Senior Client Technology Support Technician provides advanced technical support services to students, faculty, and staff, managing support functions and leading the team in the absence of a manager.
EducationHigher EducationNon Profit
Responsibilities
Performs advanced installation and maintenance of hardware systems students, faculty, and staff to ensure technology resources are properly functioning
Performs advanced repairs and root-cause analysis of technology issues at the sites and remotely, to ensure problems are resolved timely
Leads team providing advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media
Assists management with coordination of support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required
Resolves escalated issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology
Creates inspection and maintenance schedule of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner. Creates knowledge base articles to support resolutions
Leads team with the relocation of computers and other technology equipment within university facilities to other locations on and off campus
Serves as a mentor for new team members
Assists management with day-to-day operations of technology team
Completes special projects as assigned
Performs other duties as assigned or required
Qualification
Required
Advanced knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools
Advanced knowledge of computer and audiovisual systems, Active Directory, and network
Advanced knowledge of computer and audiovisual equipment and deployment of associated technology
Advanced knowledge of computer hardware and software, including applications and programming
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint)
Proficient skills in managing one's own time and time of others
Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Proficient skills in talking to others to convey information effectively
Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Excellent customer service skills
Ability to perform advanced troubleshooting and root cause analysis of technical issues with audio-visual, computer and associated network components
Expert level ability to adapt to new technologies quickly and promote new technology solutions to team
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders
Ability to drive
Ability to communicate effectively with others
Ability to work cooperatively with colleagues and lead a team of peers
Associate's Degree or 60 completed credit hours
Minimum of three (3) years' experience in advanced troubleshooting in an enterprise environment
Bachelor's Degree in related field and one (1) year experience in advanced troubleshooting in an enterprise environment
Preferred
Bachelor's degree in Information Technology or closely related field
Microsoft Certified IT Professional (MCITP) or similar
Previous experience working at an educational institution
Three (3) years' experience performing advanced troubleshooting in an enterprise environment
Benefits
Tuition waiver
Retirement plan
Excellent medical and dental plans
Company
Nova Southeastern University
Nova Southeastern University is a nonprofit, independent research university offering undergraduate, graduate, and professional degrees.
1001-5000 employees
H1B Sponsorship
Nova Southeastern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (21)
2023 (10)
2022 (16)
2021 (19)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$4.75MKey Investors
Community Foundation of BrowardHealth Foundation of South Florida
2025-06-26Grant· $0.45M
2023-02-15Grant· $1M
2022-02-22Grant· $0.3M
Leadership Team
Marilyn Gardner
Program Professor & Education Enterprise Associate
Theoharis Theoharides
Executive Director, Center of Excellence for Neuroinflammation Research, NSU
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