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Capps Plumbing and Sewer, Inc. · 1 month ago

OAG (Internal) - Child Support | Child Support Officer III-IV | 26-0161 | OAG Employees Only

CS Temple3011 Saulsbury Dr

Full-time

Onsite

Mid, Senior Level

1+ years exp

The Office of the Attorney General is seeking a Child Support Officer to join their Child Support Division. This role involves conducting investigations to locate absent parents, establishing paternity, and enforcing child support orders to ensure children receive necessary support.

CommercialCustomer ServiceProperty ManagementResidential

No H1B

Responsibilities

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

Conducts detailed in-office investigations to locate parties, verify employment and determine assets

Prepares documents relating to legal and administrative actions to establish or enforce child support orders

Negotiates lump sum payments from noncustodial parents who owe past due child/medical support

Negotiates out-of-court settlements and agreements with parties (CSO II only)

Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)

Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents

Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository

Reviews cases to determine if the cases are eligible for closure

Attends court to assist legal staff, as needed

Researches case information on the computer including ChAMP

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

CSO IV – All of the above for CSO III, plus:

Resolves complaints concerning case status

As team leader, assigns and monitors work of assigned staff

Supervises office staff in the absence of the office manager and/or supervisor

Qualification

Investigative practicesChild Support Program experienceCustomer serviceNegotiation skillsEffective communicationBasic mathematical skillsSound judgmentSpanish proficiencyTeam collaboration

Required

Graduation from high school or equivalent

Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Knowledge of Investigative practices and techniques

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs

Ability to travel (including overnight travel) up to 25%

One (1) additional year of full-time as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required (for CSO IV)