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Patriot LLC · 1 month ago

Desktop Support Technician

Corvallis, OR

Full-time

Onsite

Entry, Mid Level

1+ years exp

Patriot LLC is a government and commercial services contractor based in Columbia, Maryland, looking for a Desktop Support Technician to support their client's mission in Corvallis, OR. The role involves providing on-site support for desktop and laptop installations, troubleshooting hardware and software issues, and ensuring compliance with service level agreements.

Information Technology

Responsibilities

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD

Schedules repairs, installs and configures workstations with approved image and additional software as approved/required

Installs after-market hardware and software to support user equipment functionality as needed

Moves IT systems and peripherals for office relocations

Sets up, initiates, and shutdowns video conferences between two or more sites

Follows approved standard operating procedures and meets all service level agreements

Maintains and submits updates to asset management for all equipment maintained

Updates the ticket tracking system as required

Has knowledge of commonly used concepts, practices, and procedures within a particular field

Relies on instructions and pre-established guidelines to perform the functions of the job

Works under supervision

Reports to a team leader or manager

May be required periodically to work outside of scheduled work hours

May be required to work at alternate locations

Qualification

A+ CertificationMCDST CertificationSCCM ImagingMicrosoft Office 365Windows 10 SupportWindows 11 SupportVideo Conference SetupRemote Support ToolsService NowCustomer Satisfaction AttitudeCommunication Skills

Required

Minimum education requirement – High School Diploma/ GED

Minimum of 1 years' experience in a production networked environment supporting SCCM imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7, Windows 10 and Windows 11 workstations, network and locally attached printers / plotters

Must enjoy working with end users and must work well with other IT team members or department managers

Must have good written and oral communication skills and a customer satisfaction attitude

Preferred

Certification - A+, MCDST, and other Microsoft certifications are highly desired

Experience with remote support, remote support tools, and Service Now is desired

Familiarity with Video Conference systems setup and preparation is desirable

Company

Patriot LLC

Patriot LLC, located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

Founded in 2005

Columbia, Maryland, USA

51-200 employees