Apply on Employer Site

Fairleigh Dickinson University · 1 month ago

Network Analyst and Student Intern Coordinator

Teaneck, NJ

Internship

Onsite

Intern, Entry, Mid Level

$55K/yr - $88K/yr

2+ years exp

Fairleigh Dickinson University is seeking a Network Analyst and Student Intern Coordinator who will implement, maintain, assist in planning, and troubleshoot network/telecommunications equipment. The role involves working on Cisco systems and supporting student interns while ensuring the uptime of critical network segments.

Education

No H1B

Responsibilities

Installs, maintains and troubleshoots mostly Cisco Local Area Network (LAN) hardware and Wireless Access Points, primarily layer 2 switches. Also includes physical fiber/copper troubleshooting, patching and running. Some OSI layer 3 work and higher as the individual’s skill set permits. Maintains detailed documentation concerning layouts and connections

Installs, maintains and troubleshoots LAN software, including operating systems, applications, utilities and management software

Designs and conducts tests for monitoring and evaluating the continuing performance of all network equipment, including utilization, loading and response. Provides management reports showing the status of the environment

Maintains a working knowledge of continuing developments in the field of Networking. Must make design and hardware recommendations to the Director of Networking

On call 24 hours per day, 7 days per week. Required to work on weekends and holidays when scheduled

Monitors and responses to end user tickets through the Ticket Management system

Performs other work related duties as requested

Assists with on-boarding training of each new wave of student Interns

Works side-by-side with students on designated day to observe their work

Meets with Interns 1:1 on a weekly basis to discuss training, skills learned, tickets processed, questions and ongoing improvements

Works with Students on developing Knowledge Items and working with Auto Pilot call configurations

Acts as primary mentor for Students working with faculty to ensure accreditation of program; recommend grades to faculty

Serves as primary contact in the recruitment of Student Interns, including posting waves on Handshake and interviewing candidates

Acts as liaison between Service Desk and Computer Science Department in management of Internship program

Actively recruits new students to the program through promotions, presentations, etc

Additional Service Desk hours must be approved by Director of Networking

Qualification

Cisco IOSNetwork troubleshootingTCP/IPLAN/WAN/Wireless/VOIPNetwork managementSelf-educationOralEffective organizational skillsWritten communicationInterpersonal skills

Required

Minimum of BS in Computer Science required plus two years of experience in Networking Technology

Ability to demonstrate a strong working knowledge of Cisco IOS. Most importantly, around layer 2 configuration, ASIC based QOS, 802.1q, etherchannel, and spanning tree. Strong knowledge of IP subnetting, routing and VLAN's

Demonstrated aptitude in network management with experience in LAN, WAN, Wireless and VOIP technologies

Thorough working knowledge of TCP/IP

Past experience using network troubleshooting/certification devices such as a packet sniffer, OTDR, CATx certification tool or a wireless spectrum analyzer

Ability to perform skilled work in the installation, maintenance and troubleshooting of networking/telecommunications equipment

Effective organizational skills to meet schedules and timelines

Ability to self-educate. Our environment is fast paced. Learning on your own rapidly and having the ability to produce are essential to success in this position

Ability to communicate well orally and in writing

Ability to communicate and interact with all levels of university personnel and students

Ability to lift and carry equipment and supplies

Valid driver's license and accessibility to a car 24 hours per day, 7 days per week to accomplish support on any campus

Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card