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Businessolver · 1 day ago

Client Services Benefits Analyst "Champion" (Remote)

United States

Full-time

Remote

Entry, Mid Level

$16.50/hr - $25.85/hr

2+ years exp

Businessolver is a leader in benefits technology and services, dedicated to delivering exceptional client experiences. The Client Services Benefits Analyst "Champion" will ensure high-quality service and communication, manage client deliverables, and maintain accurate member records to support effective benefits administration.

AccountingFinancial ServicesInformation Technology

Hiring Manager

Heather Hartmann CIR CSSR

Responsibilities

Ensure positive client experiences through high quality service and communication

Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution

Review and work all open cases for clients

Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage

Manage client deliverables, track progress and complete assigned work through company planning tools

Maintain accountability for inbound and outbound files.

Maintain carrier and client SFTP setup and completion of updates as needed

Daily review of incoming data files, and carrier discrepancy reporting

Execution of client specific process and procedure

Complete risk mitigation reporting to include audits, team activity and case manager reports

Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution

Working with Carriers on ongoing file updates and requests

Function as the primary point of communication for our Carrier partners

Communicate updates to Client Services and technical partners as required

Identify root cause of any systemic issues

Qualification

Employee benefits experienceExcel skillsHRIS/HCM administrationBenefit administration systemsCarrier files experienceTech savvyCommunication skillsAttention to detailTeam collaborationConflict resolution

Required

Minimum of 2 years' experience focused on employee benefits and/or benefits administration

Bachelor's Degree or equivalent experience

Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)

Tech savvy – must have a comfort level with learning and utilizing new technology

Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities

Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer

High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)

Natural ability to build and maintain relationships as well as being a natural collaborator and team player

Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!

Ability to maintain grace under pressure – especially during the busy season