NuAxis Innovations ยท 2 days ago
Desktop Support Technician
Washington, DC
Full-time
Onsite
Entry Level
2+ years expNuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. They are seeking a Desktop Support Technician to provide both on-site and remote support, ensuring minimal downtime for users and maintaining system integrity through effective troubleshooting and lifecycle planning.
CRMGovernmentInformation Technology
Responsibilities
Provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime
Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery
Troubleshoot problems and issues with the service and perform corrective actions
Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise
Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment
Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers
Ensure that images comply with prevailing Federal and customer policies and requirements
Qualification
Required
Associates Degree in a computer-related field
At least 2 years of desktop and computer peripheral support/troubleshooting experience
Client technologies include Microsoft Windows and iOS operating systems
Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery
Troubleshoot problems and issues with the service and perform corrective actions
Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise
Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.)
Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers
Ensure that images comply with prevailing Federal and customer policies and requirements
Preferred
Bachelor's degree desired
Company
NuAxis Innovations
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
201-500 employees
H1B Sponsorship
NuAxis Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Raza Latif
CEO
Recent News
2025-09-30
Company data provided by crunchbase