Revel Staffing · 1 month ago
IT Desktop Support Technician
Cincinnati, Ohio, United States
Full-time
Onsite
Entry, Mid Level
2+ years expRevel Staffing is a defense manufacturer seeking an experienced IT Desktop Support Technician to provide on-site technical support for enterprise users. The role involves hands-on troubleshooting, system maintenance, and end-user assistance across various devices in a professional IT environment.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues
Install, configure, and repair desktops, laptops, printers, and other peripheral devices
Support imaging, deployment, and hardware lifecycle management processes
Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP connectivity issues
Deliver “smart hands” support for networking and peripheral hardware such as routers, switches, firewalls, and cabling
Conduct repeat call analysis and implement preventive measures to reduce downtime
Collaborate with remote support teams to resolve escalated incidents quickly
Qualification
Required
2–4 years of experience in IT field support, desktop engineering, or infrastructure services
Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications
Familiarity with network fundamentals and hardware diagnostics
Excellent communication, problem-solving, and customer service skills
VantageClear Certification (or equivalent security credential) required
Preferred
Associate Degree in Electronics or related field preferred
Company
Revel Staffing
Built from the ground up with industry experts, Revel Staffing is here to help with all of your talent needs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase