Jefferson Apartment Group · 1 month ago
Resident Relations Manager
Boston, MA
Full-time
Onsite
Entry, Mid Level
1+ years expJefferson Apartment Group is a full-service real estate firm specializing in multifamily and mixed-use real estate investments. The Resident Relations Manager will ensure exceptional resident satisfaction and foster a positive community environment within residential properties, managing resident relations and community initiatives effectively.
Asset ManagementProperty ManagementReal EstateReal Estate Investment
Responsibilities
Assists with property and office administration including reporting, managing lease files, audits, and renewals
Assists with posting rents, daily deposits and managing delinquency through effective rent collections
Ensures residents abide by community rules and policies. Responds to current resident requests for information
Builds and maintains strong relationships with residents through proactive communication, community events, and personalized interactions
Addresses resident concerns, complaints, and requests in a timely and empathetic manner, striving for swift resolution and customer satisfaction
Develops strategies to promote lease renewals and enhance resident retention rates through personalized outreach and incentives
Plans and executes community events, activities, and initiatives to foster a sense of belonging and enhance the overall living experience for residents
Implements feedback mechanisms to gather insights from residents and utilize data to continuously improve services and amenities
Collaborates with property management, maintenance teams, and other stakeholders to ensure seamless operations and exceptional resident experiences
Qualification
Required
1-3 years of property management experience
High School Diploma and professional knowledge of business discipline
General knowledge of community budgeting
Extensive knowledge of property management software
Excellent communication, organization, management, and people skills
Preferred
Additional vocational training or a four-year college degree
Benefits
Medical, dental, and vision coverage
Paid vacation and sick leave
Rental discounts
Company
Jefferson Apartment Group
Jefferson Apartment Group is a real estate firm specializing in multifamily and mixed-use real estate.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James A Butz
President, CEO
James Duncan
CFO
Recent News
2025-05-27
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2025-02-06
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