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Bank of Southern California · 1 month ago

Relationship Banking Specialist II

Santa Clarita,CA,US

Full-time

Onsite

New Grad, Entry Level

$22/hr - $26/hr

0+ years exp

Bank of Southern California is seeking a Relationship Banking Specialist II to provide an amazing customer experience to branch clients. The role involves assisting with account servicing, promoting bank products, and ensuring customer satisfaction while adhering to regulatory compliance.

BankingCommercialFinanceFinancial Services

Responsibilities

Provide AMAZING customer experience to all branch clients

Maintain comprehensive knowledge of the bank’s products and services and ensure that branch staff are similarly trained and focused on appropriate cross-selling and referrals

Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction

Able to perform all transactions necessary to meet customer needs, including servicing accounts and all teller functions:

Client transaction processing

Debit card ordering and servicing

Online banking setup and servicing (as applicable)

Printed check orders

Branch cash ordering and shipping (as applicable)

Branch Certifications (as assigned)

Stop payments

Holds

Reg. E Claims

Safe Deposit Box opening, closing and servicing (as assigned)

Demonstrated proficiency and understanding of all compliance regulations in support of servicing accounts, superseding accounts, and proper account titling and ownership, to mitigate risk to the bank:

Bank Secrecy Act

Customer Information Program

Beneficial Ownership

Office of Foreign Asset Control

Fiduciary Account documentation

Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits

Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations

Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations

Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required

Ensure the office is operating in a safe and effective manner

Reliable and regular attendance on the job

Other duties as assigned

Qualification

Banking rulesRegulationsCross-selling bank productsMicrosoft Office proficiencyCash handling experienceAnalytical skillsCommunication skillsInterpersonal skillsTime management skillsAttention to detail