BrightEdge · 3 days ago
Manager, Customer Success
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
5+ years expBrightEdge is a global leader in SEO and Digital marketing, helping major brands connect with their customers online. The Manager of Customer Success will lead a team focused on driving impact for enterprise customers, mentoring CSMs, and ensuring successful implementation and support of SEO strategies.
AnalyticsContentEnterprise SoftwareSaaSSearch EngineSEO
Responsibilities
Lead and grow a team of CSMs — hiring, onboarding, and developing top talent
Coach your team to successfully guide customers through key phases of the SEO lifecycle implementation, adoption, and ongoing support
Oversee customer success programs Join key calls, review account strategies, and ensure customers achieve measurable outcomes
Monitor and drive team performance Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention
Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge
Be a hands-on leader Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities
Qualification
Required
5+ years of experience in customer-facing roles, with at least 3+ years managing teams
A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment
A proven track record of developing talent and building high-performing, customer-obsessed teams
Experience managing complex customer programs or integrations across multiple business functions
Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike
A curious, data-driven mindset and a passion for solving marketing problems through technology
Bachelor's degree required
Benefits
Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative office culture
Fully stocked kitchen
Regular team events (Quarterly)
Company
BrightEdge
BrightEdge, an SEO platform delivering an uplifted ROI, enables marketers to increase revenue from organic search.
501-1000 employees
H1B Sponsorship
BrightEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (10)
2022 (14)
2021 (12)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$61.9MKey Investors
Insight PartnersIntel CapitalBattery Ventures
2013-06-11Series D· $42.8M
2012-03-15Series C· $12.6M
2010-03-16Series B· $6.5M
Leadership Team
Lemuel Park
Co-Founder & CTO
Judd Lee
Chief Financial Officer
Recent News
Venture Capital
2025-12-05
2025-11-09
Company data provided by crunchbase