IT Operations Specialist - Level 2 jobs in United States
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Heritage Distribution Holdings · 1 month ago

IT Operations Specialist - Level 2

positionChesterfield, MI, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Heritage Distribution Holdings is a growing IT organization that values automation and continuous improvement. The IT Operations Specialist – Level 2 plays a key role in enhancing IT operations by automating user account lifecycles and providing Level 2 support for complex hardware and software issues.

HardwareHeating Ventilation and Air Conditioning (HVAC)Wholesale

Responsibilities

Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes
Manage user accounts, roles, and permissions in Entra ID and Microsoft 365
Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks
Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation
Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking
Execute procurement, logistics, and deployment tasks under IT Operations Manager direction
Maintain up-to-date user, device, and asset records across systems with a strong attention to detail
Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning
Provide surge support for Help Desk operations as needed

Qualification

PowerShell scriptingM365 AdministrationWindows administrationHardware configurationTroubleshooting

Required

5+ Years of IT Operation or Systems Administration Experience
Expert level PowerShell scripting, integration, and automation skills
M365 Admin (Exchange, Teams, SharePoint)
Windows desktop administration
Hardware configuration and administration

Preferred

Bachelor's degree in Computer Science Related field

Company

Heritage Distribution Holdings

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Heritage Distribution Holdings is a wholesale distributor of HVAC/R equipment, parts, supplies, and customer service.
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
http://heritagedistribution.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-12-15Acquired

Leadership Team

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Alex Averitt
Chief Executive Officer
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Brian J Sasadu
Chief Administrative Officer & General Counsel
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Recent News

Heritage Distribution Holdings
Heritage Distribution acquires Key Refrigeration Supply and Dennis Supply Company
2025-11-19
citybiz
Heritage Distribution Holdings Promotes Adam Malz to Chief Financial Officer
2025-07-10
Morningstar.com
Heritage Distribution Holdings Announces Promotion of Adam Malz to Chief Financial Officer
2025-07-09
Company data provided by crunchbase