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Celcuity · 20 hours ago

Associate Director, Field Operations

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$147K/yr - $200K/yr

7+ years exp

Celcuity is a clinical-stage biotechnology company focused on developing targeted therapies for cancer treatment. The Associate Director of Field Operations will oversee the day-to-day operations of field teams, manage CRM implementations, and ensure effective training and support for field personnel.

BiotechnologyHealth CareHealth DiagnosticsTherapeutics

Responsibilities

Work with external vendor, field team leadership, legal/compliance and IT to implement CRM

Work with vendor to develop training materials and assist in ongoing training to new field employees post launch

Responsible for developing ongoing CRM roadmap and working in partnership with stakeholders and vendor to implement periodic enhancements and changes to CRM as needed

Collaborate with Celcuity IT to implement help-desk support for CRM and other field technology and respond to CRM specific help desk requests as needed

Responsibility for developing and implementing call reporting to track sales force call activity

Work with external vendors to integrate CRM with other business systems (i.e. promotional material ordering, speaker bureau, sunshine reporting etc.)

Work with Associate Director Sales Analytics to pull through updates in customer targeting to CRM

Support marketing in pull-through of digital assets into CRM as required

Initiate relationship with field credentialing vendor, stand up credentialing office, and provide field support for the credentialing program

Responsible for standing up Celcuity’s vehicle reimbursement program. Work with external vendor, field leadership, and Finance colleagues to develop program, document policies and roll out program to field employees

Develop training materials for vehicle program and perform training on a periodic basis as needed in addition to at launch

Responsible for working with RxVantage to stand up program as needed for Field Sales team

Partner with HR and Celcuity IT to develop a field onboarding process. Represent Sales Operations during onboarding and execute training on systems, policies and processes in coordination with Sales and Marketing Operations colleagues

Manage operational processes related to ongoing field territory alignments and ensure pull through to reporting and incentive compensation

Manage projects related to sales force sizing/balancing for all field teams. Ensure all systems and individuals have access to territory alignment and map deliverables

Manage process of ongoing alignment exceptions, primary address requests and apportionments. Ensure pull-through to reporting and incentive compensation

Develop system and process for field sponsorships and grants. Implement system, train team and own process in coordination with field leadership, Celcuity IT and finance

Qualification

Sales operations experienceVeeva CRMField enablement programsExcel proficiencyProject management skillsIndependent operationEffective communicationCollaboration skills