Help Desk Technician 1 jobs in United States
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FMOL Health · 1 month ago

Help Desk Technician 1

position4200 Essen Lane, Baton Rouge, LA, 70809, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

FMOL Health is a healthcare organization, and they are seeking a Help Desk Technician 1 to provide primary support services to internal users. The role involves troubleshooting and resolving user issues related to system access, hardware, and application software.

Health Care
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H1B Sponsor Likelynote

Responsibilities

Provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements
Support includes issues relating to system access, hardware, application software, and basic network communication issues
Responds to telephone calls, email and team member requests for technical and applications support
Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction

Qualification

TroubleshootingTechnical supportApplication softwareHardware supportCustomer service

Required

Provides primary support services to internal users
Effectively troubleshooting, diagnosing and resolving user issues and work requests
Support includes issues relating to system access, hardware, application software, and basic network communication issues
Responds to telephone calls, email and team member requests for technical and applications support
Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction

Company

FMOL Health

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FMOL Health is a bold, connected health system that delivers care that prioritizes people – every patient, every community, every time – while honoring the unique character of each market we serve.
dateFounded in 1984
location
Baton Rouge, Louisiana, USA
people-size10001+ employees
web-link
https://fmolhs.org

H1B Sponsorship

FMOL Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (30)
2023 (25)
2022 (36)

Funding

Current Stage
Late Stage

Leadership Team

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Richard R. Vath
Interim President and CEO
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Eric Clay
Vice President and Chief Security Officer
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Company data provided by crunchbase