SpaceX · 2 weeks ago
Technical Operations Engineer, Customer Success (Starlink)
Bastrop, TX
Full-time
Onsite
Entry, Mid Level
$110K/yr - $130K/yr
2+ years expSpaceX is actively developing technologies to make space exploration possible and is seeking a Technical Operations Engineer for their Starlink project. This role involves defining customer experience and product strategy while driving improvements in user metrics and cross-functional collaboration.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others
Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems
Fix, delete, automate, or create new processes for fixing structural and emerging issues
Serve as product manager/project owner for feature launches and software automation projects
Qualification
Required
Bachelor's degree in an engineering discipline
2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company
Must be available to work extended hours and weekends as needed
Willingness to travel to customer sites, other SpaceX locations, and events as needed
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Preferred
Willingness to dive deep into technical topics and data analytics
Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes
Demonstrated capability to parse technical subjects on a deep level
Experience in data analysis using Python and SQL, R, or similar languages
Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines
Excellent verbal and written communication skills
Ability to apply first principles to business problems
Knowledge of software development life-cycle and release process
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave pursuant to Company policy
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2026-01-12
The Motley Fool
2026-01-12
Company data provided by crunchbase