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Datavant · 3 days ago

Product Insights & Enablement Manager

United States

Full-time

Remote

Mid, Senior Level

$96K/yr - $120K/yr

5+ years exp

Datavant is a data platform company and the world’s leader in health data exchange. The Product Insights & Enablement Manager will ensure that the product organization builds and communicates products informed by customer insights, while collaborating across various teams to enhance efficiency and clarity in product development.

BiopharmaClinical TrialsData IntegrationHealth CareSoftware

No H1B

Responsibilities

Develop Voice of Customer Programs: Partner with Customer Success, Sales, and Marketing to develop an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities

Develop Voice of Operations Programs: Partner with Operations to gather and synthesize customer feedback that informs product roadmaps and priorities

Centralize Feedback: maintain a centralized repository or dashboard for customer feedback and product requests

Feedback Synthesis: analyze customer feedback trends and distill insights into clear themes that inform product strategy and messaging; work with Product Marketing and Management to translate insights into storytelling for internal and external use

Customer-Informed Enablement: use customer insights to inform enablement materials, ensuring that GTM teams can articulate customer pain points, outcomes, and differentiators effectively

Drive Cross-Functional Alignment: Support planning and coordination across Product, Engineering, and GTM teams to ensure consistent understanding of priorities, deliverables, and timelines

Establish and Manage Structured Product Planning Rhythms (e.g., quarterly planning, roadmap reviews, retrospectives) to ensure clear priorities, alignment, and visibility across teams

Create and Maintain Product Communication Frameworks to share updates, decisions, and progress with both internal and external stakeholders in a consistent, transparent way

Help Tell the Product Story: Partner with Product Marketing to align on messaging, positioning, and storytelling around launches and product updates

Ensure Organizational Readiness for New Products and Updates, coordinating with cross-functional partners to confirm ownership, training, and resources are in place before release

Improve Product Team Effectiveness: Identify and address process gaps — from roadmap planning to launch communication — that slow down or confuse collaboration

Measure and Report on Impact: Develop simple frameworks or dashboards to help track progress toward product goals and ensure accountability across teams

Enable Continuous Improvement: Facilitate retrospectives, share best practices, and help product teams reflect on and evolve how they work together

Qualification

Product ManagementCustomer InsightsCross-Functional CoordinationSaaS ExperienceOrganizational SkillsProactive MindsetCuriosityCommunication Skills

Required

5–7 years of experience in product management, program management, customer experience, or a similar cross-functional coordination role in a SaaS or technology organization

Strong organizational and communication skills — able to simplify complex information and ensure teams stay on the same page

Experience gathering and synthesizing customer insights and using them to inform decisions

Comfortable managing multiple priorities and building structure in fast-moving environments

Collaborative and proactive mindset — someone who connects people and drives follow-through

Curiosity about how teams work and passion for making processes more efficient and transparent