Gosh Enterprises Inc · 2 weeks ago
Field Training Manager
Columbus, OH
Full-time
Hybrid
Senior Level
5+ years expGosh Enterprises Inc, operating Charleys Cheesesteaks, is dedicated to providing exceptional guest experiences through effective training. The Field Training Manager is responsible for executing brand training initiatives and supporting both corporate and franchise restaurant teams to enhance performance and uphold brand standards.
Restaurants
Responsibilities
Plan, deliver, and manage field-based training programs aligned with Charleys’ operational procedures, brand standards, and strategic initiatives
Develop strong partnerships with field leadership and franchisees, providing coaching, performance support, and operational training
Identify training gaps using performance data, field observations, and feedback; collaborate with Training & Development to build and implement solutions
Facilitate engaging leadership development sessions (virtual and in-person) for franchise operators, restaurant managers, and above-store leaders
Support franchisees in driving operational excellence and maintaining consistency across restaurants
Select, certify, and maintain official training locations; manage ongoing recertifications as needed
Support successful onboarding and development of new franchisees in partnership with Franchise Operations
Partner with New Restaurant Opening teams to ensure high-quality training execution and consistent brand alignment
Conduct field visits and regional workshops to assess performance, provide coaching, and ensure adherence to brand standards
Continuously refine training materials and delivery methods through data-driven insights, stakeholder feedback, and evolving operational needs
Collaborate with cross-functional partners across the organization to support training and operational projects
Perform other duties as assigned, including participation in special projects and cross-functional initiatives as needed
Qualification
Required
Bachelor's degree in Business, Human Resources, Learning & Development, Hospitality, or related field; or equivalent experience
Minimum 5 years of experience in restaurant operations training, preferably within a franchise or multi-unit environment
Strong facilitation and presentation skills with the ability to communicate clearly and respectfully across a wide range of cultural backgrounds
Proven ability to coach and influence through strong communication and interpersonal skills
Demonstrated capability to implement training programs that improve restaurant-level performance
Strong organizational, planning, and time-management skills with attention to detail
Ability to work independently, manage competing priorities, and follow through on commitments
Proficiency in Microsoft Office and familiarity with LMS platforms and virtual learning tools
Valid driver's license and ability to travel up to 50%, including overnight travel
Passion for developing leaders and fostering a culture of continuous learning and operational excellence
Demonstrated strategic thinking and problem-solving abilities
Preferred
Bilingual in English and Spanish strongly preferred
Company
Gosh Enterprises Inc
GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands: • Charleys: A 620+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World • Bibibop Asian Grill: An award winning, 40+ unit Korean-inspired fast casual restaurant concept • Lenny’s Grill and Subs: A Memphis-based 70+ unit chain serving high quality deli subs and hot subs • Charleys Kids: A non-profit, partnering with likeminded organizations around the world to provide food, education, and mentorship to at-risk children.
Founded in 1986Upper Arlington, Ohio, US
1001-5000 employeesFunding
Current Stage
Late StageLeadership Team
Dylon Parker
Talent Partner
Sarah Sneider, PHR
Senior Human Resources Business Partner
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