Constellation Dealer Group · 19 hours ago
Implementation Specialist
United States
Full-time
Onsite
Mid Level
$60K/yr - $90K/yr
3+ years expConstellation Dealer Group is a company that specializes in dealership software solutions for the Outdoor Power Equipment market. The Implementation Specialist is responsible for ensuring successful implementation of software solutions for dealer customers, serving as the primary point of contact for onboarding, configuration, and deployment.
Enterprise SoftwareInformation TechnologySoftware
Responsibilities
Dealer Engagement & Onboarding: Proactively contact dealers to facilitate the onboarding application process, ensuring all requirements—including underwriting and payment activation—are met for successful system go-live
Implementation Ownership: Lead the configuration and deployment of software and payment solutions, teaching our configuration standards and best practices to ensure consistency and quality across all implementations
Project Management & Coordination: Manage multiple concurrent implementation projects, tracking milestones, coordinating resources across teams, and ensuring timely completion of all implementation phases
Product & Payment Expertise: Serve as the subject matter expert for product and payment-related inquiries, providing clear answers and guidance to dealers and internal teams throughout the implementation lifecycle
Cross-Functional Collaboration: Partner effectively with Sales, Support, Account Management, Product, and Payment teams to ensure seamless customer experiences and resolve implementation challenges
Process Completion: Oversee the entire implementation journey from initial application through successful go-live, including the first successful transaction (batch) processed by the sponsor, and transition to ongoing support
Qualification
Required
In-depth knowledge of payment approval processes and procedures for onboarding, deployment, and implementation of merchant services products
Experience with application approval workflows, including underwriting and the steps leading to the first batch received by the sponsor
3-5 years of experience in software implementation, project coordination, or customer onboarding roles
Strong project management skills with ability to manage multiple priorities and deadlines simultaneously
Strong communication skills (written and verbal) to teach, support, and follow up with dealers and internal stakeholders
Proven ability to collaborate across departments and build effective working relationships with cross-functional teams
Service mindset, attention to detail, and persistence in driving implementations to completion
Ability to work autonomously in a remote environment while maintaining strong team connections
Willingness and ability to travel as needed to support customers and resolve issues on-site
Preferred
Experience with dealer management systems or similar enterprise software
Background in the outdoor power equipment or similar dealership industry
Familiarity with Salesforce, Cloud Coach, or similar project management and CRM platforms
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
Minimum of 10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
Constellation Dealer Group
We are group of dealer software companies passionate about advancing dealership operations.
501-1000 employees
H1B Sponsorship
Constellation Dealer Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (12)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-12-10
thecanadianpressnews.ca
2025-12-10
2025-11-14
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