Amazon · 15 hours ago
Principal UX Designer, Amazon Customer Service
United States
Full-time
Remote
Senior Level, Lead/Staff
$148K/yr - $244K/yr
12+ years expAmazon is striving to be Earth's most customer-centric company, and they are seeking a Principal UX Designer for their Customer Engagement Technologies UX team. The role involves designing next-generation experiences for customer service associates, focusing on innovative machine learning-powered interfaces and improving customer experience through generative AI solutions.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Design innovative machine learning-powered interfaces focused on customer problem-solving
Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
Develop best-in-class user interface designs, flows, and interaction models
Build lightweight prototypes and design deliverables in a fast-paced environment
Collaborate with and influence product management, engineering, and UX leaders from concept to launch
Create process flows, wireframes, and visual mockups to communicate interaction behaviors
Design UI architecture and interaction flows based on business requirements
Present design solutions to stakeholders including executives for review
Analyze interface challenges and develop measurable business-focused solutions
Partner with business teams to define use cases and high-level requirements
Translate abstract concepts into concrete, data-driven design solutions
Mentor UX teammates
Help raise the bar on UX design in Amazon
Qualification
Required
12+ years of design experience
Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience
Available online portfolio demonstrating relevant work
Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS
Proficiency with current web and accessibility standards
Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
Experience in collaborative team environments and direct work with senior developers
Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Preferred
Experience with UX design of complex workflows
Experience defining and maintaining design patterns and UX standards
Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
A master's degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-14
2026-01-14
2026-01-14
Company data provided by crunchbase