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EGYM · 22 hours ago

Enterprise Solution Manager

Denver, CO

Full-time

Hybrid

Mid Level

$80K/yr - $90K/yr

3+ years exp

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. The Enterprise Solution Manager will coordinate product integration for enterprise customers, drive revenue targets, manage onboarding processes, and ensure customer satisfaction with EGYM's solutions.

FitnessSportsWellness

Responsibilities

You will form a close partnership with the Enterprise Account Managers, and together you will coordinate the integration of our products and concepts for our enterprise customers across North America

You drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base

You will jointly manage the onboarding process for EGYM’s software and hardware solutions together with our Order Management team, ensuring an excellent experience for both our customers and EGYM

You will prevent churn and optimize the usage of all EGYM solutions at the customer level

You ensure maximum customer satisfaction with our products

You define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals

You prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations

You contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally

Qualification

Product IntegrationCustomer SuccessPresentation SkillsFitness Industry ExperienceTool ProficiencyCommunication SkillsBusiness Administration DegreeSports Management DegreeAnalysis & Recommendations

Required

You hold a completed degree in business administration, sports management, or a related field

You have at least three years of experience in the fitness or technology industry and have worked in regular contact with customers

You are able to present complex information in a clear and simple way to clients and stakeholders at the highest management level

You are ready to take the next step in your career and represent a product that is helping to positively transform the fitness market

You possess excellent verbal and written communication skills and are able to convey ideas clearly and effectively

You have proactively acquired the necessary expertise (with support from colleagues) and are ready to independently manage your customers

You gained experience in confidently demonstrating our EGYM ecosystem to clients and answer product- and service-related questions

You have introduced yourself to your customer base and independently conduct initial presentations and talks to achieve your targets

You are able to organize your workday efficiently and purposefully, and know how to leverage all relevant tools effectively for both yourself and your customers

You independently evaluate customer performance with EGYM solutions and derive concrete, actionable recommendations for your clients