Apply on Employer Site

Ticket Crushers, A Law Corporation · 1 month ago

Director of Operations

Trevose, PA

Full-time

Onsite

Director/Executive

Crisprecruit is seeking a Director of Operations to stabilize and enhance operational efficiency at Cordisco & Saile LLC, a personal injury law firm. The role involves strategic leadership, people management, and process improvement to support the firm's growth and operational goals.

ConsultingLaw EnforcementLegalProfessional Services

Growth Opportunities

Responsibilities

Own the firm’s overall operational plan, ensuring day to day activities align with growth, profitability, and client experience goals

Identify bottlenecks across the case lifecycle and rebuild processes so the firm can handle higher volume without burning out staff

Act as the owner’s right hand on operations, integration, and execution, bringing structure and follow through when he is focused on major cases or business strategy

Serve as a visible, approachable leader for attorneys, paralegals, and staff, building trust through consistent communication and follow through

Conduct regular one-on ones and “stay interviews” to understand what is working, where people are stuck, and what support they need

Lead quarterly performance reviews, coaching team members toward clear expectations, growth, and accountability

Help shift the culture away from fire fighting and fear based leadership toward a healthy, performance driven environment where people feel supported and challenged

Use Litify and related dashboards daily to monitor KPIs, staffing capacity, case flow, and departmental performance

Partner with the owner and external finance resources to use operational data for forecasting staffing, capacity, and future needs

Champion adoption of AI and automation tools, ensuring workflows in systems like EVE are aligned with real operational needs and are actually used by the team

Oversee core operational areas including case management, pre-lit, litigation operations, intake, and support teams, in partnership with emerging department heads

Work closely with HR and SOP support on onboarding, training, documentation, and policy implementation, without directly owning HR compliance

Collaborate with the marketing manager to stay aligned on volume expectations and capacity, while keeping primary focus on people, process, and delivery

Map existing workflows inside Litify and related tools, then build or refine processes to reduce errors, delays, and rework

Standardize how cases move through pre-litigation and litigation so staffing, handoffs, and responsibilities are clear

Work on integrating international support staff into pre-lit operations, ensuring they are properly trained, directed, and measured

Partner with leadership to forecast future staffing needs across pre-lit, litigation, and support roles based on actual and projected case volume

Participate in key hiring decisions for paralegals, attorneys, and operations staff, making sure new hires align with culture and performance expectations

Provide clear, data backed recommendations on when to hire, where to add capacity, and when underperformers must be addressed

Qualification

Operational LeadershipDataSystemsTechPeople LeadershipGrowth ExperienceCoachingAccountabilityFollow ThroughOwnership MindsetAdaptability

Required

Proven senior ops leader or right hand to a founder in a fast growing, multi team service business

History of leading teams through rapid growth, restructuring, or scale up phases

Law firm experience is a plus, but we also value experience from data heavy, people focused environments like healthcare, call centers, or complex service businesses

Warm, approachable presence that earns trust quickly across the firm

Strong coach who gives direct feedback, protects psychological safety, and holds people accountable without drama

Low ego, high ownership, willing to step in where needed and take responsibility

Highly data centric, comfortable working in dashboards, reports, and KPI scorecards

Tech savvy with experience implementing or improving CRM or case management tools, ideally Salesforce based or AI enabled platforms

Strategic and hands on, able to move between big picture thinking and detailed execution

Organized, persistent, and consistent in driving priorities to completion

Comfortable operating in an environment where roles, structure, and department leadership are still being built

Benefits

Comprehensive benefits package including health coverage and standard firm benefits, designed to attract and retain top operational talent.

Company

Ticket Crushers, A Law Corporation

The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.

Founded in 2015