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Resmed · 1 month ago

Respiratory Technical Specialist

United States

Full-time

Hybrid

Mid Level

$77K/yr - $115K/yr

3+ years exp

ResMed is a company focused on shaping the future of respiratory care, and they are seeking a Respiratory Technical Specialist to provide clinical and technical support for their Astral ventilator platform. This role involves managing customer interactions, troubleshooting device performance issues, and collaborating with cross-functional teams to enhance customer experience and product performance.

Health CareHealth DiagnosticsMedicalMedical Device

H1B Sponsor Likely

Responsibilities

Manage customer interactions via phone and email, providing clinical and technical guidance for Astral ventilators

Troubleshoot device performance issues and process RMAs for ventilator returns and repairs

Document all cases and complaints in compliance with FDA and company standards

Handle high risk ventilator escalations

Maintain accurate device documentation and ensure compliance with regulatory requirements

Support device tracking and related administrative processes to ensure audit readiness

Assist in updating and maintaining Astral Support workflows and SOPs

Participate in ongoing product training and process improvement initiatives

Communicate effectively with sales, technical support, QA, and product management teams

Provide operational feedback to improve customer experience and product performance

Share product knowledge and best practices with internal teams

Qualification

Respiratory Care experienceRRTCurrent RCP licenseVentilator managementCustomer service experienceSalesforceOracle CRMVerbal skillsAnalytical skillsPHI/HIPAAMedical device industry experienceWritten skillsOrganizational skillsTime management skillsProblem-solving skills

Required

Minimum three years of Respiratory Care experience, including ventilated patient management

Associate's degree in Respiratory Therapy

RRT and current RCP license or equivalent

Strong written, verbal, analytical, organizational, time management and problem-solving skills

Prior customer service or technical support experience

Prior experience in ventilator management, ideally with Astral devices

Preferred

Bachelor's degree in Nursing or Acute Respiratory Care

Knowledge of PHI/HIPAA regulations

Experience in the medical device industry, preferably with HME's

Familiarity with Salesforce, Oracle, or similar CRM platforms

Benefits

Comprehensive medical

Vision

Dental

Life

AD&D

Short-term and long-term disability insurance

Sleep care management

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Commuter benefits

401(k)

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Tuition assistance

Three weeks Paid Time Off (PTO)

11 paid holidays plus 3 floating days

14 weeks of primary caregiver or two weeks of secondary caregiver leave

Company

Resmed

Glassdoor4.0

ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.

Founded in 1989

Sydney, New South Wales, AUS

5001-10000 employees

https://www.resmed.com.au

H1B Sponsorship

Resmed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (16)

2023 (10)

2022 (21)

2021 (16)

2020 (16)