Beyond Finance · 2 weeks ago
Operations Support Engineer
Chicago, IL
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yrBeyond Finance is dedicated to helping everyday Americans escape the cycle of debt. They are seeking a highly skilled Operations Support Engineer to provide expert-level support, perform root cause analysis, and improve operational processes in a hybrid role.
BlockchainCryptocurrencyFinancial ServicesFinTech
Responsibilities
Serve as a primary Tier 2 escalation point for intricate hardware, software, and networking issues impacting our operations teams
Utilize advanced tools to perform deep-dive root cause analysis (RCA) and proactively identify systemic issues, ensuring long-term operational resilience
Design and implement PowerShell scripts to automate repetitive tasks, streamline troubleshooting, and minimize our end-user downtime
Lead incident management from end-to-end, identifying trends and implementing sustainable solutions to prevent future occurrences
Provide expert-level technical support and empathetic guidance for tools like CRM systems, ITSM platforms, and call center technologies
Define and refine support workflows, escalation paths, and operational systems to ensure clarity and accountability across our team
Mentor, train, and empower Tier 1 staff, fostering a culture of technical growth and collective ownership
Maintain and audit the team's knowledge base, ensuring documentation is detailed, easy to follow, and reflects our current processes
Own key SLA metrics and reporting, proactively identifying opportunities to improve our performance and ensure we meet our standards of excellence
End user experience, improve onboarding experience, assist with new hires issues and provide best in class support
Qualification
Required
Proven ability to troubleshoot complex issues within the Windows operating system
An expert-level understanding of systemic Windows and endpoint-level networking is required
Strong proficiency in PowerShell is essential
A track record of driving process improvement, managing incidents, and improving support workflows at scale
The ability to navigate ambiguity, identify gaps in processes, and provide clear, actionable solutions
Strong experience with query languages (SQL, NQL, DDSQL), monitoring, supporting platforms like Datadog
Hands-on experience with call center technologies, including softphones
A focus on using data to identify trends, measure performance, and guide strategic decisions
Exceptional communication skills with a proven ability to mentor and train others, fostering a collaborative and growth-oriented environment
Experience with a major ITSM platform (e.g., ServiceNow, Zendesk, Jira)
Preferred
Experience with Python, Bash, Batch, or other scripting languages is a plus
Experience with a Digital Employee Experience (DEX) such as Nexthink is preferred
Benefits
Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training
Company
Beyond Finance
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind.
Founded in 2016
1001-5000 employees
H1B Sponsorship
Beyond Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (14)
2022 (4)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$805MKey Investors
Comvest Credit Partners
2023-08-22Debt Financing· $635M
2021-02-08Debt Financing· $110M
2021-01-01Series Unknown
Leadership Team
Lou Antonelli
Executive Vice President & Chief Operating Officer
Ruchir Doshi
Director of Product Management
Recent News
2026-01-06
2025-12-29
Company data provided by crunchbase