SCIENTIFIC GAMES · 2 weeks ago
Denver Certified Field Service Technician II
Englewood, CO
Full-time
Onsite
Entry Level
1+ years expScientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery and Gaming equipment both in our facility and at customer locations.
Facility ManagementGaming
Responsibilities
Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures
Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery and Gaming equipment
Ability to perform diagnosis for scheduled and unscheduled service calls
Ability to interact with customers, retailers, and management
Ability to train retail employees on the functionality on all lottery equipment
Ability to adapt to a fast paced environment
Ability to operate a smart services phone
Ability to be accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
Ability to communicate problems with management
Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol
Ability to complete site surveys from a field service perspective as well as a marketing placement aspect
Ability to learn and have an understanding of our Instant Product line
Ability to learn and have an understanding of our Gaming products at each casino
Ability to assist the retail location with any questions or concerns they have with our equipment
Ability to communicate any new features, games, or product that is supported
Ability to perform vehicle management on their company-provided vehicle
Ability to maintain an acceptable driving record in accordance to SG’s Motor Vehicle Policy
Work with other departments in support of site sales and support goals
Travel to lottery and casino locations
Travel to corporate locations on an as needed basis
Other duties as assigned
Qualification
Required
Associates degree in related field or equivalent experience
Must have a high school diploma or equivalency
Thorough understanding of all areas of computer software and hardware technologies
Must have strong communication, group presentation and interpersonal skills
Ability to convey thoughts, ideas and training materials to all participants
Excellent customer service skills
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
Must possess a valid driver's license for the state in which you are based
Advanced mechanical assembly skills
Strong problem solving and resolution skills
Ability to lift 30 lbs
Ability to work in a team-office environment
Ability to operate office equipment, but not limited to, personal computer and telephone
Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described
Years of experience < 1 year
Preferred
Bilingual a plus
Company
SCIENTIFIC GAMES
Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.
1001-5000 employees
H1B Sponsorship
SCIENTIFIC GAMES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (6)
2022 (10)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Mike Cardell
SVP Americas Systems
Beth Bresnahan
Chief Communications and Brand Officer
Recent News
2026-01-06
Company data provided by crunchbase