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365 Retail Markets · 3 hours ago

Account Ambassador

Troy, MI

Full-time

Hybrid

New Grad, Entry Level

365 Retail Markets is a global provider of unattended retail technology, delivering smart self-service solutions. The Account Ambassador will provide excellent customer service, act as a liaison between customers and departments, and ensure customer issues are resolved.

Information TechnologyPoint of SaleSoftware

Responsibilities

Establish and maintain relationships with several customers working closely with Account Manager(s) to provide world-class client service

Meet or exceed monthly, quarterly, and yearly KPI goals

Meet or exceed diversification goals (products, customers)

Act as an internal advocate for the customer

Secure and place orders, taking into consideration delivery dates and inventory levels for fulfillment

Take ownership of customer issues and following problems through to resolutions

Delegate customer inquiries and issues to specific departments

Monitor cases and follow up on outstanding tickets

Log all calls and customer interactions in HubSpot CRM

Increase customer satisfaction, loyalty and retention

Use data to improve customer experience

Manage and prioritize multiple projects at one time

Qualification

Analytical skillsTechnical aptitudeProblem-Solving skillsCustomer SatisfactionTask prioritizationLearning new technologiesPersonal accountabilityCommunication skillsTeam collaborationOrganizational skills