Account Ambassador jobs in United States
cer-icon
Apply on Employer Site
company-logo

365 Retail Markets ยท 3 hours ago

Account Ambassador

365 Retail Markets is a global provider of unattended retail technology, delivering smart self-service solutions. The Account Ambassador will provide excellent customer service, act as a liaison between customers and departments, and ensure customer issues are resolved.

Information TechnologyPoint of SaleSoftware

Responsibilities

Establish and maintain relationships with several customers working closely with Account Manager(s) to provide world-class client service
Meet or exceed monthly, quarterly, and yearly KPI goals
Meet or exceed diversification goals (products, customers)
Act as an internal advocate for the customer
Secure and place orders, taking into consideration delivery dates and inventory levels for fulfillment
Take ownership of customer issues and following problems through to resolutions
Delegate customer inquiries and issues to specific departments
Monitor cases and follow up on outstanding tickets
Log all calls and customer interactions in HubSpot CRM
Increase customer satisfaction, loyalty and retention
Use data to improve customer experience
Manage and prioritize multiple projects at one time

Qualification

Analytical skillsTechnical aptitudeProblem-Solving skillsCustomer SatisfactionTask prioritizationLearning new technologiesPersonal accountabilityCommunication skillsTeam collaborationOrganizational skills

Required

Strong communication skills
High personal interest in providing Customer Satisfaction
Ability to work independently and with others in a team environment
Must be able to prioritize tasks
Strong Analytical and Problem-Solving skills
Strong sense of personal accountability and motivation for results
Technical aptitude
Interest in learning new technologies and solutions
Strong organizational skills
Ability to adhere to hybrid scheduling out of our Troy, MI office

Company

365 Retail Markets

twittertwittertwitter
company-logo
365 Retail Markets specializes in unattended retail technologies offering personalized partnerships to foodservice operators.

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
McCarthy CapitalPlymouth Growth
2021-04-14Private Equity
2016-08-17Private Equity
2015-05-29Debt Financing

Leadership Team

leader-logo
Joseph Hessling
CEO
linkedin
Company data provided by crunchbase