Northwest Nazarene University · 2 months ago
CRM Systems Manager - Graduate & Professional Studies Admissions Technologies Team
Nampa,ID,US
Full-time
Onsite
Entry Level
1+ years expNorthwest Nazarene University is seeking a CRM Systems Manager for their Graduate & Professional Studies Admissions Technologies Team. The role involves managing the Slate CRM platform to support enrollment initiatives, ensuring data integrity, and collaborating with stakeholders to enhance the admissions process.
Higher Education
Responsibilities
Serves a primary role in the development, implementation, management, and maintenance of the Slate CRM including enhancements, testing, and system updates
Provides support in the import of data into the Slate CRM, including inquiry and applicant data from both internal and external sources
Maintains data integrity of all admissions files, applications, and decision releases in the Slate CRM
Conceptualizes, builds, and maintains custom Slate portals, dashboards, and workflows in partnership with the Enrollment Technologies Team
Develops and maintains a Slate CRM data dictionary and comprehensive documentation for all processes in Slate, as well as internal user guides and instructional manuals as needed
Supports and collaborates with various internal and external stakeholders in issues related to the Slate CRM platform while following best practices
Provides support in the retrieval of admission data, including creating and maintaining reports within the Slate CRM
Evaluates and manages annual updates to the application process during cycle prep, including testing and implementation of changes and/or updates
Serves as an active member of the Slate community, to include but not limited to attending webinars and other professional development opportunities
Performs other duties as assigned
Qualification
Required
Bachelor's degree
One to Two (1-2) years of experience working with a CRM system
Excellent written and verbal communication skills
Able to manage several projects at the same time
Must demonstrate high motivation and commitment to the University, including the ability to self-start, multi-task, use deductive reasoning, be calm under pressure, meet deadlines in a deadline-oriented environment, and relate to a variety of personalities under diverse circumstances
Sufficient computer skills to operate the following programs: Microsoft Office, Microsoft Excel, Slate, etc
Ability to work on a team or individually
Skilled in diplomacy, problem solving and customer service
Ability to perform detailed work with a high level of accuracy
Ability to maintain a high degree of confidentiality
Must be willing to work occasional evenings, weekends and holidays
Candidates must be persons of Christian faith (preferably with a Wesleyan Theological persuasion), and be comfortable with and in agreement with the mission and lifestyle values of NNU. The University encourages applications from women and minorities
Preferred
Knowledge of the Admissions Life Cycle and higher education recruitment
Knowledge of HTML, CSS, and JavaScript
Experience with the Slate CRM platform
Benefits
Health, vision, and dental insurance for employee and family
Life and disability insurance
Flexible & health spending plan
Tuition benefits
Annual & sick leave
Opportunities for professional development
Retirement program
Company
Northwest Nazarene University
Northwest Nazarene University is higher learning institution that focuses on the liberal arts.
201-500 employees
H1B Sponsorship
Northwest Nazarene University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Susan Beard
Partnerships & Business Development
Company data provided by crunchbase