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Covenant Health · 1 month ago

Principal Service Engineer IS, Supply Chain Virtual

United States

Full-time

Remote

Lead/Staff

$52.12/hr - $88.75/hr

8+ years exp

Covenant Health is seeking a visionary Principal Service Engineer to join their IS Asset and Supply Chain Management team, driving innovation in IT service delivery at scale. This role focuses on leveraging ServiceNow to optimize hardware fulfillment processes and enhance compliance, resilience, and cost efficiency while ensuring exceptional caregiver experiences.

Health CareHospitalMedicalNon Profit

Responsibilities

Leverage ServiceNow to ensure data integrity, streamline workflows, and optimize hardware fulfillment processes including IT asset disposition (ITAD), imaging, and project-based orders

Collaborate with 3rd Party Logistics Partners, End User Support, and internal ServiceNow and Oracle teams to deliver seamless IS equipment services to caregivers

Design and implement service architectures, establish best practices, and champion automation to enhance compliance, resilience, and cost efficiency

Mentor peers, influence strategic decisions, and act as a thought leader in adopting emerging technologies

Ensure exceptional caregiver experiences and measurable improvements in KPIs

Qualification

ServiceNowAutomationResilience modelingData analysisSupply Chain ManagementScriptingAgile developmentPMP CertificationHealthcare experienceProblem solving

Required

Bachelor's Degree - Supply Chain, Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

8 years Related experience; more preferred

Strong experience in automation, specifically related to deployment, recovery, or other manual processes

Strong experience with n-tier solutions

Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements

Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred

Master's Degree - Supply Chain, Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

Experience in a Healthcare environment

PMP Certification

Agile development experience

8 or more years of experience leading service engineering initiatives across complex, global supply chain environments, driving operational excellence system reliability, and cross-functional collaboration to deliver scalable, high-impact solutions

5 or more years of experience working directly in ServiceNow

Lead end-to-end design and implementation of scalable service engineering solutions for global supply chain systems

Develop and optimize automation frameworks to improve supply chain reliability, uptime, and performance

Strong proficiency in scripting (e.g., Power Automate) to support diagnostics, monitoring, and automation

Drive continuous improvement initiatives across procurement and order fulfillment

Collaborate with vendors and third-party logistics providers to ensure seamless integration and service delivery

Implement KPIs and dashboards to monitor service health and supply chain performance in real time

Lead feedback reviews and implement corrective actions to prevent recurrence