Apply on Employer Site

Corelight · 1 month ago

Senior Escalation Engineer

United States

Full-time

Remote

Mid, Senior Level

$116K/yr - $157K/yr

5+ years exp

Corelight is a cybersecurity company that transforms network and cloud activity into evidence. The Senior Escalation Engineer will be the first line of support for customers, responsible for troubleshooting and providing solutions to technical issues while advocating for customer needs within the organization.

AnalyticsCyber SecurityNetwork SecuritySecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Be the primary point of contact for all customer escalations/support cases including existing customers and POCs (Proof of Concepts)

Provide regular status updates to Customers and internal stakeholders following advertised SLAs

Proven ability to manage and drive multiple high-priority cases simultaneously under pressure

Provide best practices and accelerated support for Corelight solutions

Identify issues and develop and recommend solutions to the problem, including suggesting changes on the customer networks

Serve as the internal technical champion and liaison for customer issues, translating customer requirements into structured, actionable feedback for internal teams

Qualification

Network securityLinux administrationCloud platformsNetworking fundamentalsIncident responseTroubleshootingPacket capturesZeek scriptingPythonSecurity certificationsCommunication skills

Required

5+ years experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.)

Must have a strong understanding of network security, incident response, and threat hunting

Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, including performance monitoring, kernel-level tracing, and debugging system calls, Windows based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc) and proven ability to troubleshoot issues related to cloud networking and security group configurations

Must have strong networking experience, including advanced TCP/IP fundamentals, routing/switching concepts, and common network topologies/protocols (e.g., VLANs, NAT, VPNs)

Excellent written and verbal communication skills with a proven ability to clearly articulate complex technical concepts to both technical and non-technical audiences, in writing (RCAs) and verbally

The position requires participation in a rotational on-call schedule (including nights and weekends) to meet high-priority customer SLAs

Availability during East Coast business hours is required

Must be a US citizen

BS/BA or equivalent in relevant field (CS, EE, MIS)