Client Success Engineer (Entry Level) jobs in United States
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KODE Labs · 1 month ago

Client Success Engineer (Entry Level)

positionDetroit, Michigan, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

KODE Labs is focused on creating sustainable solutions for urban systems. They are seeking a Client Success Engineer to onboard new buildings into KODE OS, provide training, troubleshoot client issues, and help improve product features based on client feedback.

Internet of ThingsSmart Building
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H1B Sponsor Likelynote

Responsibilities

Run onboarding and training sessions: build agendas, demo KODE OS, and coach users until they’re confident
Configure and verify customer sites in KODE OS — map points, check data, and validate outcomes
Be the client’s first line: troubleshoot issues, dig into data, and partner with engineering for fixes
Build simple dashboards, reports, and playbooks that help clients measure value
Collect product feedback, escalate recurring problems, and help prioritize product improvements
Drive client adoption: schedule check-ins, run adoption campaigns, and measure success (usage, savings, NPS)
Document what you learn — write how-tos and improve our knowledge base

Qualification

Technical troubleshootingClient onboardingData analysisInterest in sustainabilityCommunicationProblem solvingTeam player

Required

Hungry to learn technical systems and can explain them clearly
Strong communicator — comfortable presenting to groups or one-on-one
Problem solver — you break complex issues into steps and follow through
Comfortable with spreadsheets and data
Team player who can juggle multiple clients and priorities in a fast environment
STEM background, internships, open-source projects or hands-on tinkering strongly welcomed
Criminal background check required

Preferred

Basic SQL or scripting is a plus but not required
Interest in urban systems, sustainability, or energy-efficiency is a big plus
Ability to travel occasionally (onsite visits) preferred

Benefits

Competitive salary
Healthcare
Flexible PTO
Learning budget
Social events
A team obsessed with delivering measurable results

Company

KODE Labs

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KODE is a vendor-agnostic building management platform that optimizes building systems.
dateFounded in 2017
location
Dover, Delaware, USA
people-size201-500 employees
web-link
https://kodelabs.com

H1B Sponsorship

KODE Labs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$38.02M
Key Investors
Maverix Private EquityI Squared Capital
2024-04-15Series B· $30M
2022-08-22Series A· $8.02M

Leadership Team

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Edi Demaj
Co-Founder
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E
Etrit Demaj
Co-Founder
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Recent News

Morningstar.com
Armis Partners with KODE Labs and IntelliBuild to Streamline Security Operations Across the Building Management Lifecycle
2025-12-10
PR Newswire
CADILLAC FAIRVIEW IMPLEMENTS SMART BUILDING OPERATING SYSTEM KODE OS TO DRIVE PREDICTIVE, DATA-DRIVEN BUILDING MANAGEMENT
2025-06-26
PR Newswire
Global Lighting Controls Leader Legrand Unveils Wattstopper i3: Breakthrough Smart Building Management Platform is Powered by Smart Building Industry Disrupter KODE Labs
2025-05-05
Company data provided by crunchbase