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HungerRush · 1 month ago

Senior Product Manager - Loyalty and 360 Marketing

United States

Full-time

Remote

Senior Level

HungerRush is a leading provider of integrated restaurant technology solutions, and they are seeking a Senior Product Manager for Loyalty & 360 Marketing. This role involves owning the strategy, vision, and execution for guest engagement products, focusing on customer retention and personalized marketing.

Information TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Own and evolve the product vision for HungerRush's Loyalty and 360 Marketing platforms—building a unified strategy for customer retention, engagement, and lifecycle marketing across the HungerRush POS and Menufy customer base

Define and deliver a strategic roadmap that connects loyalty data, segmentation, and marketing automation to create measurable value for restaurants and their guests

Lead customer discovery and collaboration—conduct ongoing conversations, interviews, and validation sessions with restaurant operators and brand partners to inform priorities and feature design

Build strong relationships with customers to earn their trust, generate excitement, and ensure our roadmap reflects real operational and marketing challenges faced by restaurants

Partner with engineering, design, and data teams to deliver high-quality and scalable product experiences that drive adoption and retention

Leverage data and customer insights to identify opportunities to improve campaign effectiveness, member engagement, and consumer personalization

Integrate loyalty data into marketing workflows—powering smarter campaign targeting, dynamic messaging, and cross-channel analytics

Define and track clear KPIs and outcomes (activation, engagement, retention, revenue uplift) tied directly to business impact

Conduct market research and competitive analysis across loyalty, CRM, and marketing automation platforms to ensure HungerRush leads in restaurant-focused innovation

Collaborate cross-functionally with Sales, Customer Success, and Marketing to ensure go-to-market alignment, clear product positioning, and successful adoption

Act as a product thought leader, influencing internal and external stakeholders through clarity of vision, storytelling, and deep understanding of customer needs

Qualification

Product visionLoyalty marketingData analysisMarketing automationCustomer engagementMarket researchKPI trackingStakeholder influenceCross-functional collaboration

Required