NiCE · 1 hour ago
Senior Solutions Architect
United States
Full-time
Remote
Senior Level
5+ years expNiCE Ltd. is a global software company known for its innovative solutions in AI, cloud, and digital technologies. The Senior Solutions Architect will act as the primary liaison to support NiCE CXone customers through custom deployment projects, working closely with clients and internal teams to gather requirements and ensure successful implementation of solutions.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria
Translate complex data sets into solution-oriented designs that address customer needs and business goals
Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs
Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions
Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts
Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved
Be able to speak to the capabilities of the CXone Product Suite
Provide technical architecture leadership, analysis, design, development and enhancement
Maintain expertise and currency in industry leading contact center technologies
Assist with the project management design of the end-to-end solution life-cycle
Qualification
Required
5+ years of solution architecture experience
5+ years of consulting or customer engagement experience
5+ years of contact center experience
Proven experience in integration architecture and solution design
Familiarity with AI and NLP technologies, preferably within the CX domain
Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping
Strong communication and collaboration skills, with the ability to work effectively across departments
Experience in systems integration, process analysis and process diagramming
Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation
Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals
Comfortable working in a fast paced, results-oriented environment
Ability to work with remote customers and communicate using virtual communication tools
Ability to manage deliverables across multiple projects and meet tight deadlines
Develop a strong business and technical understanding of the NiCE product family
Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills
Preferred
Experience with Cognigy or similar platforms
Benefits
NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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