This job has closed.

ViaPath Technologies · 1 month ago

Site Administrator

US-MI-Detroit

Full-time

Onsite

Entry, Mid Level

2+ years exp

ViaPath Technologies is currently seeking a Site Administrator 3 to join their team. The Site Administrator is responsible for managing client process administration and operational support, including handling inmate accounts and telephone call records.

Management Information SystemsTelecommunications

Responsibilities

Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”

Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times

Manage the PIN / PAN access lists to include enrollments, changes, deletions, etc

Responsible for resolving any problems that may arise with an inmate call access list or the inmate PIN numbers

Manage portions of the inmate enrollment process to include voiceprint and voice file management

Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system

Point of contact for FACILITY staff for any issues regarding customer account

Compile reports as needed

During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends

Create problem tickets and monitor for resolution

Interact in a professional manner with customers to foster positive relationships

Additional tasks as assigned by supervisor

Energize and foster an effective and impactful team environment

During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends

Qualification

Office Administrative experienceMicrosoft Office proficiencyCustomer service skillsCommunication skillsMulti-tasking abilityProactive attitude

Required

A minimum of 2-3 years of Office Administrative or Clerical work experience

High School Diploma or equivalent is required

Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook)

Strong verbal and written communication skills

Strong customer focus driven skillset; ability to develop strong partnership

Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision

Ability to multi-task and meet deadlines

Must be able to work the assigned hours and any on-call requirements

Candidates must pass a pre-employment background investigation and drug testing screen for ViaPath as well as for the corrections facility (for initial employment, in addition every 3 months thereafter throughout employment)