Syneos Health Commercial Solutions · 11 hours ago
Patient Services Program Director
Bridgewater, NJ
Full-time
Onsite
Director/Executive
$175K/yr - $215K/yr
7+ years expSyneos Health Commercial Solutions is seeking a dynamic and visionary Program Director for Patient Services to lead the establishment of a new business unit. This role involves designing, launching, and managing patient services while collaborating with senior leadership to drive innovation and deliver patient-centered solutions.
Biotechnology
Responsibilities
Architect and implement a scalable Patient Services model integrating high-touch and digital solutions
Play a pivotal role in translating strategy into operational reality, helping to build a scalable, moduler, & monetizable patient services platform
Translate strategic goals into actionable plans, operating frameworks, and service charters
Design and sequence service lines such as access support, hub services, digital engagement, and analytics
Partner with leadership to define the business architecture, operating model, and value creation strategy across digital, data, and human service delivery layers
Serve as the central PMO lead, coordinating across Strategy, Tech/Data, Go-to-Market, Compliance, and Operations
Develop and manage dashboards, timelines, budgets, KPIs, and risk logs
Ensure alignment across workstreams and facilitate decision-making and issue resolution
Support market analysis and service-line prioritization (TAM/SAM/SOM)
Build compelling business cases and investment models (Grow, Buy, Build, Innovate)
Conduct competitive assessments and prepare materials for executive and partner presentations
Support client acquisition and business development efforts through service blueprinting, pricing models, and go-to-market narratives
Continuously optimize operations through automation, data insights, and process innovation to drive efficiency and client satisfaction
Define KPIs, SLAs, and reporting structures for service delivery
Lead pilot programs and transition successful initiatives into scalable operations
Drive long-term growth and revenue generation through client-facing service excellence
Qualification
Required
7-12+ years of experience in patient services, market access, hub services, or commercial operations within biopharma, specialty pharmacy, consulting, or hub providers
Proven success in designing and launching new service models, especially those blending high-touch and digital elements
Strong background in commercialization planning, forecasting, and launch readiness
Familiarity with governance frameworks and executive steering committees
Financial and analytical acumen, including ROI modeling and P&L exposure
Exceptional communication and stakeholder management skills comfortable operating at both strategic and tactical levels
Benefits
Health benefits to include Medical, Dental and Vision
Company match 401k
Flexible paid time off (PTO) and sick time
Company
Syneos Health Commercial Solutions
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Phil Moussally
CFO Deployment Solutions
Barrie Pendsay
Chief Operating Financial Officer
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