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YMCA of Greater Houston · 1 month ago

Member Customer Service Representative-Wussow Park

Houston, TX

Part-time

Onsite

New Grad, Entry Level

YMCA of Greater Houston is dedicated to community service and engagement. They are seeking a Member Customer Service Representative to provide information and support to current and prospective members, ensuring a positive experience and fostering community connections.

ChildrenEducationHealth CareSocialTrainingYoung Adults

Responsibilities

Promotes and incorporates the YMCA five core values into all activities

Answers inquiries and provides information on YMCA membership and programs

Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention

Builds relationships with members; helps members connect with one another and the YMCA

Responds to and resolves members concerns

Enrolls new members and processes membership applications

Registers members and participants in classes and programs

Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships

Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures

Report suspicious and inappropriate behaviors and policy violations

Follows mandated abuse and incident reporting requirements

Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets

Attends staff meetings and trainings as required

Other duties as assigned

Qualification

CPR/AED certificationFirst Aid certificationCustomer service experienceSales experienceInterpersonal skillsBasic computer knowledgeConnect with diverse backgroundsProblem solving skills