Nova Southeastern University · 1 month ago
IT Client Technology Support Technician II - 991813
Fort Lauderdale, FL
Full-time
Onsite
Mid Level
3+ years expNova Southeastern University is a not-for-profit, independent university known for academic excellence and innovation. The IT Client Technology Support Technician II provides technical support services to students, faculty, and staff, ensuring technology resources are properly functioning and resolving various technology-related issues.
EducationHigher EducationNon Profit
Responsibilities
Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning
Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely
Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media
Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required
Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology
Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner
Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus
Coordinates the proper removal and disposal of technology from the university
Completes special projects as assigned
Performs other duties as assigned or required
Qualification
Required
High School Diploma or Equivalent
High School Diploma and three (3) years of relevant information technology work experience
Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience
Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools
Working knowledge of computer and audiovisual systems, Active Directory, and network
Working knowledge of computer and audiovisual equipment and deployment of associated technology
General knowledge of computer hardware and software, including applications and programming
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint)
Proficient skills in managing one's own time
Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Proficient skills in talking to others to convey information effectively
Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Excellent customer service skills
Ability to perform advanced troubleshooting and resolve technical issues with audio-visual, computer and associated network components
High-level ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders
Ability to drive
Ability to communicate effectively with others
Ability to work cooperatively with colleagues and supervisory staff at all levels
Must be able to see details at close range (within a few feet of the observer)
Must be able to identify and understand the speech of another person
Must be able to speak clearly, so others can understand you
Must be able to travel on a daily and/or overnight basis
Preferred
Associate's degree in Information Technology or closely related field
Microsoft Certified IT Professional (MCITP) or similar
Previous experience working at an educational institution
Benefits
Competitive salaries
Comprehensive benefits package including tuition waiver
Retirement plan
Excellent medical and dental plans
Company
Nova Southeastern University
Nova Southeastern University is a nonprofit, independent research university offering undergraduate, graduate, and professional degrees.
1001-5000 employees
H1B Sponsorship
Nova Southeastern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (21)
2023 (10)
2022 (16)
2021 (19)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$4.75MKey Investors
Community Foundation of BrowardHealth Foundation of South Florida
2025-06-26Grant· $0.45M
2023-02-15Grant· $1M
2022-02-22Grant· $0.3M
Leadership Team
Marilyn Gardner
Program Professor & Education Enterprise Associate
Theoharis Theoharides
Executive Director, Center of Excellence for Neuroinflammation Research, NSU
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