EliseAI · 1 month ago
Product Operations Manager, Implementation | Housing
New York City
Full-time
Onsite
Mid, Senior Level
$130K/yr - $180K/yrEliseAI is focused on improving housing and healthcare industries through AI integration. The Product Operations Manager will drive the scaling of housing products, lead strategic decision-making, and enhance operational efficiency while managing customer implementations and product launches.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Lead end-to-end customer implementations for our finance product suite
Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
Lead compliance projects for finance and insurance offerings
Manage ongoing customer engagements and expansion opportunities
Qualification
Required
Experience in implementation management, customer success, or engagement management for B2B SaaS products
Strong understanding of finance, accounting, or property management operations
Track record working in heavily regulated industries
Ability to lead complex, multi-stakeholder implementations
Comfortable managing ambiguity and building processes from scratch
Strong communication skills - can work with both technical and business stakeholders
Willingness to work in-office in NYC 4-5 days/week
Has led customer implementations for finance/accounting software or proptech
Experience in property management, accounting systems, or financial services
Can manage 5-10+ concurrent implementations
Product operations or consulting background
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
Founded in 2017
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase