Pets In Need · 2 months ago
Development Operations Supervisor
Redwood City, CA
Full-time
Onsite
Entry, Mid Level
2+ years expPets In Need is dedicated to providing loving care and lasting homes for animals, and they are seeking a Development Operations Supervisor to support their fundraising efforts. This role involves managing donor relationships, overseeing data management, and ensuring financial integrity through accurate processing and reporting of donations.
AssociationNon Profit
Responsibilities
Process gifts from multiple channels including online platforms, checks, donor-advised funds, corporate matching programs, and third-party vendors
Manage daily gift entry, coding, batching, and reconciliation
Ensure accurate fund, appeal, and campaign attribution
Coordinate with Finance to support monthly reconciliation and audit readiness
Track pledges, recurring gifts, matching gifts, and tribute gifts
Maintain timely and accurate donor acknowledgments and tax receipts
Serve as a primary administrator for Salesforce and integrated fundraising systems
Maintain high standards of data hygiene, deduplication, relationship mapping, and reporting accuracy
Assist with imports, exports, campaign setup, reporting dashboards, and data audits
Support the continued improvement and documentation of development systems and workflows
Produce routine and customized reports for campaign tracking, donor activity, revenue forecasting, and leadership updates
Conduct basic data analysis and quality control checks
Support the Development team with insights that improve decision-making and donor engagement
Support mail merges and targeted donor communications using Microsoft Word and Excel
Assist with acknowledgment letters, donor stewardship communications, and tribute/memorial mailings
Ensure donor-facing materials are accurate, timely, and aligned with the Pets In Need brand
Partner closely with Development & Marketing, Finance, and Programs & Operations
Support internal documentation and process improvements
Assist with onboarding and supporting volunteer gift processors
Provide operational support for select development events and campaigns
May be asked to assist with Board Meeting preparations
Maintain the highest level of integrity, confidentiality, and professionalism when handling donor records, financial data, and personal information
Adhere to all organizational policies related to data security, privacy, and ethical fundraising practices
Exercise discretion and sound judgment when accessing, processing, or sharing sensitive information
Support event registrations and pre-event payments
Provide onsite event support
Research and manage vendor relations
Provide on-site support at fundraising and community events as needed
Perform other job-related duties as required to support the mission and goals of Pets In Need
Support cross-functional projects and operational needs as assigned
Qualification
Required
Some college or equivalent education
2–4 years of experience in nonprofit development operations, gift processing, CRM administration, or a related field
Hands-on CRM experience is required (Salesforce strongly preferred)
Proficiency in Microsoft Excel and Microsoft Word (mail merge experience required)
Exceptional attention to detail and commitment to data accuracy
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent verbal and written communication skills
High level of professionalism and discretion when handling confidential donor information
Detail-driven and highly organized
Systems-minded and solution-oriented
Collaborative team player with a positive, adaptable attitude
Comfortable learning new software and improving workflows
Calm and focused in fast-paced, high-volume giving seasons
Mission-aligned with a genuine passion for animal welfare
Previous experience managing Volunteers
Preferred
Experience with online giving platforms, corporate matching gifts, and event-based fundraising tools
Background in animal welfare, healthcare, human services, or mission-driven nonprofits
Familiarity with donor acknowledgment regulations and financial reconciliation processes
Knowledge of Planned Giving Programs
Company
Pets In Need
Pets In Need is a Communitybased,no-kill animal shelter and adoption agency bringing home within paw's reach of every adoptable dog and cat.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Laura Toller Gardner
Chief Executive Officer
Recent News
2025-05-28
Company data provided by crunchbase