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GE Appliances, a Haier company · 8 hours ago

Inbound Customer Service Agent – Consumer Relations (Remote)

United States

Full-time

Remote

Entry Level

2+ years exp

GE Appliances, a Haier company, is the fastest-growing appliance company in the U.S. They are seeking a Remote Consumer Advocate to resolve escalated customer service issues and create an outstanding service experience for consumers. This role involves advocating with internal departments for satisfactory resolutions and positively impacting the owner's experience.

Consumer Goods

No H1B

Responsibilities

Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry

Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions

Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions

Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc

Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager

Complete consumer reviews for satisfaction before case closure

Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Qualification

Escalated Customer ServiceCall-Center ExperienceComputer SkillsEffective CommunicationOrganizational SkillsProblem-SolvingActive ListeningConflict ResolutionTime ManagementTeam Collaboration