Hines · 2 months ago
Building Experience Manager
US-NY-New York
Full-time
Onsite
Mid, Senior Level
$90K/yr - $113K/yr
7+ years expHines is a leading global real estate investment manager, recognized for its innovation and excellence. The Building Experience Manager will oversee the overall experience at the building, managing operations, client relationships, and the execution of events to ensure a seamless and captivating experience for clients and guests.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Develop an annual calendar for events, activations, and programming for the building, leveraging Hines' tools and resources to create a variety of events and service offerings to engage and support our clients
Build relationships with the building clients, proactively meeting with them based on appropriate timelines to ensure our services and experiences are customized for their needs
Oversee all communications with the clients, using all available channels to ensure the clients are aware of the events and services offered throughout the month
Manage the information flow between the building team, vendors, security, engineering, and the client
Become the voice of the building with the clients when things go well and when there are issues to overcome—be proactive with your communication and issue resolution
Manages all amenity spaces, ensuring the spaces are always in top condition and proactively discussing maintenance issues with the property management team
Provide tours to event prospects and become a consultative resource for them as they make their selection on the right venue for their event
Oversee the delivery of all paid events across the building, working with your vendor partners to ensure a seamless experience for each event, regardless of the size
Manage the P&L for all amenity and event spaces, ensuring we are hitting our revenue targets and that expenses are within budget
Assist with the billing of all clients for events and services, leveraging the building billing and accounting team as needed
Oversees all catering requests with clients, including setting up catering and beverage services and coordinating with catering companies
Complies with all written Hines central and regional company policies
Acts as a team member with all employees of the building staff
Build a strong community with partners throughout your market and engage with the arts district, local networking organizations, F&B vendors, restaurants, etc
Qualification
Required
Bachelor's Degree (or currently enrolled and two years completed) from an accredited institution
Seven or more years of management experience in events, customer service or member relations
Excels at creating and maintaining positive client relations
Ability to curate and execute high-end events on a small and large scale
Excellent attention to detail and follow-through
Excellent communication skills, both verbal and written
Ability to diffuse and resolve difficult customer situations
Effective communication, cooperation, and coordination with the building team, clients and guests
Demonstrates accountability and assumes responsibility for any action taken, ensuring a positive outcome
Exchange's ideas, information and opinions with Building Team to improve procedures and programs and/or arrive jointly at decisions, conclusions or solutions
Ability to work in a high-pressure environment, multitask, and act in a dynamic, problem solving capacity to best serve clients and the team
Ability to troubleshoot Audio Visual Equipment, Wifi Logins, Printer Setup, and other technology issues in time sensitive situations
Ability to use Microsoft Office products and technology systems to support operations
Maintains calm demeanor during events and emergency situations
Ability to converse with all levels of clients
Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events
Ability to operate personal computer
Ability to talk/answer telephone
Ability to visually inspect location
Ability to have flexible hours of work, as some events will be in the evening and/or early morning
Ability to meet highest attendance requirements and punctuality requirements
Ability to rearrange the configuration of rooms (move tables, plug in equipment, etc.) with the support of the building staff
Ability to arrange decorations, set up tables/flowers/food for special events
Ability to make aesthetic decisions based on visual perception
Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations
Benefits
Comprehensive training
Competitive compensation
Robust benefits
Generous vacation packages
Company
Hines
Hines is a global real estate investment firm that creates quality projects for its investor partners, clients, and local communities.
1001-5000 employees
H1B Sponsorship
Hines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$705.2MKey Investors
ING GroupBank OZKCheyne Capital Management
2025-11-06Debt Financing· $110.87M
2025-10-28Debt Financing· $380M
2025-07-30Debt Financing· $129.7M
Leadership Team
Chris Hughes
CEO Capital Markets Group & Co-Head Investment Management
Christopher Rector
Co-Chief Executive Officer, Southwest Region
Recent News
2026-01-17
2025-12-31
2025-12-12
Company data provided by crunchbase