Gulf Coast Automation Group · 1 month ago
IT Suport Analyst
Boston, Massachusetts, United States
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $88K/yr
3+ years expGulf Coast Automation Group is seeking an IT Support Analyst to provide comprehensive technology support to legal professionals and staff. The role involves troubleshooting IT-related issues, maintaining equipment, and delivering high-quality support in a fast-paced environment.
Staffing & Recruiting
No H1B
Responsibilities
Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage)
Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity
Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)
Deliver high-touch, "white glove support to attorneys, partners, and executive staff
Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology
Document all work performed in the firm's ticketing system and contribute to the Knowledge Base
Maintain and track IT assets, peripherals, and loaner equipment
Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution
Provide after-hours or on-call support as required to meet business and client demands
Qualification
Required
Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies
Familiarity with legal applications such as iManage and Intapp
Excellent problem-solving skills with the ability to resolve issues under pressure
Strong customer service orientation with outstanding communication skills
Ability to work independently and collaboratively while maintaining professionalism and confidentiality
Flexibility to work extended hours or weekends as business needs require
Serve as the primary contact for IT support through phone, email, and ticketing systems
Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity
Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)
Deliver high-touch, 'white glove support' to attorneys, partners, and executive staff
Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology
Document all work performed in the firm's ticketing system and contribute to the Knowledge Base
Maintain and track IT assets, peripherals, and loaner equipment
Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution
Provide after-hours or on-call support as required to meet business and client demands
Preferred
35 years of IT support experience in a law firm environment
Benefits
Health insurance
401(k)
Paid time off
Company
Gulf Coast Automation Group
Current Jobs: https://www.careers-page.com/gulf-coast-automation-group Veteran & Minority owned.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase