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Financial Partners Credit Union · 1 month ago

Electronic Services Rep

Downey, CA, 90242, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Financial Partners Credit Union is dedicated to providing exceptional service to its members, and they are seeking an Electronic Services Representative to support both external members and internal partners. The role involves providing technical support for digital banking products, resolving member issues, and ensuring compliance with operational processes.

BankingFinancial ServicesLendingNon Profit

Comp. & Benefits

Responsibilities

Consistently provides a best-in-class level of service and is committed to increasing member satisfaction

Utilizes strong listening, communication and problem-solving skills while diplomatically handling and/or resolving Member issues

Provides technical support and troubleshoots Member issues arising from FPCU’s digital products such as digital banking, Android and iOS mobile app’s, ACH, Bill Pay, RDC, and Zelle

Balances and maintains GLs

Acts as primary liaison between credit union and external vendors, i.e. Bill Pay

Proficiently covers/backs up the following specialized desks: ATM settlement/ACH

Finds alternatives and solutions to problems and errors while limiting risk to the credit union

Works in collaboration with Risk Management to research and resolve fraud claims arising from account takeover in digital channels

Develops and uses expert/specialized knowledge of all operational processes, compliance requirements, regulations, policies and procedures to fully complete tasks accurately, timely and in compliance with defined Service Level Agreements

Able to identify operational improvements and efficiencies

Executes other duties as assigned

Ability to work in a team environment and independently

Qualification

Digital BankingTechnical SupportProblem-SolvingCommunicationTeamwork

Required

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Strong listening, communication and problem-solving skills

Ability to work in a team environment and independently

Expert/specialized knowledge of all operational processes, compliance requirements, regulations, policies and procedures