Hyundai Capital Canada · 1 month ago
Dispute Resolution Associate
United States-California-Irvine
Full-time
Onsite
Mid Level
$48K/yr - $71K/yr
3+ years expHyundai Capital America is a financial services company offering a range of products to customers and dealerships. The Dispute Resolution Associate is responsible for resolving escalated credit disputes and debt validation requests, ensuring accurate reporting of credit information, and driving operational improvements to enhance customer satisfaction.
AutomotiveFinanceFinancial Services
Responsibilities
Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building
Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation
Identify opportunities to drive operational and performance improvements across the department and company
Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk
Work individually and as a team to ensure process flow and productivity SLA’s are met
Assist in identifying process improvements that positively impact the customer experience
Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction
Report trends and/or service issues to the leadership team
Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance
Perform all other duties as assigned
Qualification
Required
Minimum 3 years automotive or general finance experience
Prior Customer Service experience in a role responsible for escalations
High School graduate required
Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion
A proven ability to effectively resolve customer concerns
Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple tasks
Preferred
Minimum 5 years Customer Service experience preferred
Bachelor's degree preferred
Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred
Knowledge of HCA servicing products, processes and procedures is preferred
Benefits
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Company
Hyundai Capital Canada
Hyundai Capital Canada provides auto finance and private finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase