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KNAPP North America · 1 month ago

Warehouse Operation Support Manager

Thief River Falls, MN, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

KNAPP North America is a global company specializing in automated solutions for logistics and warehouse management. The Warehouse Operation Support Manager will lead engineering support and logistics operations at customer warehouse sites, ensuring operational excellence and continuous improvement while maintaining strong customer relationships.

Industrial Automation

Responsibilities

Participate in Change Advisory Boards to discuss software changes, bug fixes, and upcoming implementations with customers

Coordinate with internal software teams to ensure timely testing and deployment of system updates and bug resolutions

Monitor and manage all incidents occurring within the warehouse, ensuring accurate and timely communication with the customer

Maintain and promote a strong, professional relationship with the customer across all operational touchpoints

Supervise and delegate tasks to software engineers and PLC engineers to ensure efficient resolution of technical issues

Collaborate with the Spare Parts Manager and customer to coordinate spare parts availability and logistics

Oversee warehouse support operations to ensure alignment with service-level agreements and customer expectations

Manage site-level budgets and provide regular reporting to the Director of Remote Services, including performance against defined KPIs

Ensure compliance with company policies, safety standards, and operational procedures

Lead and support continuous improvement initiatives to enhance warehouse support efficiency and customer satisfaction

Responsible for responding to and addressing emergency calls

Qualification

Warehouse OperationsSupply Chain ManagementBudget ManagementLinuxJavaOracleSQLITIL FoundationReport DevelopmentOrganizational Skills

Required

B.S. in Industrial Engineering, Computer Science, Logistics or equivalent work experience

3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment

An understanding of warehouse operations and supply chain management

Working Knowledge of Linux, Java, Oracle and SQL

Operational experience in automated distribution facilities

Strong skills in report development

ITIL Foundation

Proven organizational skills

Experience in Budget Management

Authorization to work in the U.S

Passport or ability to obtain passport

Professional office etiquette is required at all times

Travel required up to 10%

Overtime as required by work

Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 30 pounds