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Silvus Technologies · 6 hours ago

Technical Support Specialist

Los Angeles

Full-time

Hybrid

Entry Level

$27/hr - $30/hr

2+ years exp

Silvus Technologies is dedicated to connecting those who keep us safe through advanced Mobile Ad-hoc Network radios. The Technical Support Specialist will provide administrative support to the Product Solutions team, collaborating with various departments to maintain product entries, generate reports, and assist with communications and documentation.

Information TechnologyRoboticsTelecommunicationsWired TelecommunicationsWireless

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc

Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed

Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members

Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats

Support maintaining/updating our product catalog in partnership with the marketing team

Coordinate end-of-line product tracking internally and related product communications with sales and other departments

Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution

Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Qualification

Zoho CRMMicrosoft OfficeGoogle SuiteConfluenceCommunication skillsAttention to detailProblem-solvingCritical thinking

Required

A minimum of an Associate's degree is required

At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field

Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines

Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)

Excellent and effective oral and written communication

Possess keen attention to detail, with the ability to be accurate, flexible, and reliable

Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts

All employment is contingent upon the successful clearance of a background check

Preferred

Bachelor's degree in a technical or science-related field

Demonstrated critical thinking, initiative, and problem-solving capabilities

Accurately follow instructions with the ability to improvise in even the most ambiguous situations

Company

Silvus Technologies

Silvus Technologies develops advanced wireless MIMO mesh networks for military, public safety, and broadcast communications.

Founded in 2004

Los Angeles, California, USA

201-500 employees

http://silvustechnologies.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

2025-05-27Acquired

Leadership Team

Babak Daneshrad

CEO

Recent News

Business Wire

Silvus StreamCaster 4400 Enhanced MANET Radio Receives Department of Defense (DoD) Certification for Secure U.S. Military Drone Operations

2025-12-09

PR Newswire

PDW Launches C100 Multi-Mission Payload Suite, Expanding Tactical Edge in the Field

2025-10-13

Sputnik News - World News, Breaking News & Top Storie

US Firm Supplies Ukrainian Drone Maker with 41 Shipments

2025-08-26

Company data provided by crunchbase